The Problem With War of Three Peaks

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Some readers may see the title of this post as an inference that there is only one problem with the latest “mini expansion” for The Lord of the Rings Online. That is not the case. However, I don’t hold developer’s Standing Stone Games responsible for the debacle over the pricing for the three different editions. That is something I lay at the door of financiers and publishers, Daybreak Game Company. For the purpose of this blog post, I wish to focus upon the lacklustre content of Update 28: War of Three Peaks and how it becomes quite clear which material was developed as part of a regular content update and what was then added to potentially try and justify the term “mini expansion”. Furthermore, I see this drop in quality as being a real threat to the future prosperity of LOTRO. I am a long time fan of this MMO, albeit one with a sense of perspective. I’m halfway through the new zone and I’m not having fun. I’m sure I am not alone in this.

Let’s start with what I like about the Elderslade region. It’s a rugged environment with several interesting hidden areas. It is also not too much of a chore to navigate and there are several points where you can take a shortcut to where you need to get to, rather than follow the roads. That is something that doesn’t happen too often in LOTRO these days. Usually, the environment is designed to funnel the player from Ato B and hems them in. The storylines are enjoyable and again show that the writers are well versed in the lore of Middle- earth. I especially like the quest arc that has you travelling with Léothred, a historian from Rohan. His revised history of Fram and his slaying of Scatha the Worm was especially well conceived. I liked the way it involved Karazgar, the Weeping Warrior to fill in the gaps in existing lore. I also like the themes that recur throughout the main Epic Story and the way the distrust between the Longbeards, Zhelruka and Stout Axes Dwarven clans is frequently an impediment to their success.

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Sadly, the positive aspects of Update 28 do not necessarily compensate for the bad. For example, a common trick that SSG relies upon to increase content, is to create an area, divide it into numerous subsections and then densely populate it with mobs. The player will then be presented with a litany of fetch and kill quests forcing them to navigate throughout all areas. These sorts of quests cease to be a challenge and tips over into being tedious. Sometimes quests can be auto completed but on other occasions you find yourself at one end of an area and having to battle all the way back to hand in and finish. It’s the inconsistency here that is annoying and the feeling you’re being taken for a mug. As for the reusing of the twin phase map concept, this is not a bad idea in theory. It worked well with the Minas Morgul expansion and being able to access Mordor in the Second Age. But here it feels like an excuse to simply pad out the mini expansion with even more superfluous kill and fetch quests. Then there is the poison gas that blights specific areas of War of Three Peaks and its associated mechanic. It is simply a nuisance and adds nothing to gameplay.

A new addition to the game is the Mission system. I was hoping that these would be a variation of skirmishes with the focus on tactical gameplay. Sadly they lack that systems creativity and are little more than straightforward instances that require you to complete a basic set of criteria. IE Kill so many enemies and then a boss. The only difference here is that if you do not quickly kill the enemy, they will call for reinforcement. They also lack the story elements that skirmishes have and do not feel in any way different from the regular instances that occur in the story. Yes, you can do them with companions but you are offered no real incentive to do so with regards to the rewards. And talking of such, the new gear available in the game just feels like an increase for its own sake. The new reputation gear doesn’t seem to offer anything more than a basic increase in stats over the gear you have already. It’s all very uninspired and unengaging. 

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And therein lies the problem. It all feels too much like busy work for its own sake. Now it can be argued that this is the foundation of the entire MMORPG genre but I would counter that with the assertion that a good developer tries to mask busy work with a veneer of narrative engagement and a soupçon of panache. If you’re immersed in a story and doing something that doesn’t immediately strike you as busy work, then that is a MMO working well. Sadly, such things are conspicuously absent here and I keep saying to myself, “remind me again why I’m killing another dozen Angmarim?” or words to that effect. I’m in danger of getting bored to the point of abandoning the game in pursuit of another that is more entertaining and gives me a sense of accomplishment and not frustration or annoyance. If SSG wants to bounce back from this low point, then I hope that the next official expansion is a lot more inventive and enjoyable. A lot of people play this genre of games to escape the mundane nature of their chore driven lives and don’t want to have to endure something similar while playing a game like LOTRO.

LOTRO Classic

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In the last month or so, I’ve spent some time perusing the official forums for the MMORPG The Lord of the Rings Online. It suffers from many of the shortcomings you find on fan driven gaming forums, insofar as it’s monopolised by a small cadre of partisan minded players that are not an especially broad cross section of the LOTRO community. However, a wide range of thoughts and ideas about the game are discussed on these forums. Sometimes, if the planets are in the correct alignment, staff from Standing Stone Games will even deign to reply. Recently, a particularly interesting question that has frequently been raised by players finally got addressed by SSG developer Jeff Libby (AKA MadeOfLions). Namely, will there ever be a release of LOTRO Classic? An “old school” server with the game as it was when it launched in 2007. The fact that they actually answered is the main surprise here. Everything else about the actual reply is par for the course and embodies everything that is wrong with SSG and their community relations. Here is the original question and the subsequent answer.

Question by LotroVidz: Also most of the devs seem to not be original devs from 2007, so how can they know without asking the player base? MOL didn't even understand why players ask for a classic version of the game. He doesn't seem to understand how much of a different game the original Lotro was.

Answer by Made of Lions: Hi there, original dev from 2007 here. No, I understand it. I also love a lot of the games I played years ago (the amount of money I've spent buying digital versions of the games I loved from the 90s is downright embarrassing), so I know what it is to look back at something and miss it. I would personally love to see a version of LOTRO from launch, to run around in old-timey Eriador and see it in all of its 2007 glory. I stood in line at my local Gamestop on launch day to buy the strategy guide I also helped compile, and I remember running around Breeland listening to players be... stumped... about the location of the Hanging Tree, which was harder to find back then. There's just something about a brand-new MMO, when it's a vast and undiscovered world of mystery and full of promise. You won't find a bigger fan than me, and I would have a great time running around Original Recipe LOTRO. That would be a great afternoon.

But it doesn't have the longevity you remember. It's a snapshot, frozen in time, and from our perspective it's a snapshot that would remove tens of thousands of fixes, some minor, but many serious. "But I liked it better before!" you say. "I want a version that only has what I like, and doesn't have anything that I don't! I want you to restore Frodo's Burden to the slow and frustrating experience it started as." I hear you, and I understand, but our Engineers have plenty on their plates already without being tasked to revert LOTRO to the years-old state that best suits your taste. Engineers in particular are allergic to undoing their own fixes, since those tend to be the most important when compared to the kind of things Content usually has to fix. Frodo's Burden, alas, will remain in its adjusted state. MoL

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It can be difficult sometimes to accurately interpret the tone that may or not be present within any written response. Some people believe that there is a degree of condescension present in Jeff Libby’s reply and that again we see SSG dealing with customer questions as if they’re an inconvenience or nuisance. Whether that is true or not is something that we have to decide for ourselves. Semantics and diplomacy aside, the statement does raise some interesting points.

• Does the original code for the Shadows of Angmar version of LOTRO still exist? Are there backups of previous server builds or would all previous patches and content updates have to be manually “unpicked”?

• Assuming that an earlier version of LOTRO could be made available, exactly how would SSG monetise it? This is an important question as there would naturally be costs incurred when running LOTRO Classic. Would the VIP subscription yield enough revenue to make such a venture viable? There was no store present in LOTRO in 2007 and the game as it was then has no immediate means of running store based transactions in-game.

• Would producing and maintaining LOTRO Classic be a wise division of SSGs development resources? Is SSG just too small a gaming developer to be able to sustain multiple servers with multiple iterations of the same product?

• Would LOTRO and the player community be better served by SSG focusing their finite resources on a major bug fixing project? Would the overhauling of problematic systems and developing new kinds of innovative content attract new and lapsed players back to the MMO and extend the games lifespan?

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But I think the biggest issue with Jeff Libby’s response is his point that players may well think they’d like to play LOTRO Classic but they don’t really want it, because their judgement is being clouded by nostalgia. I consider this to be a patently false axiom. A similar argument was perpetuated by Blizzard for years, when players asked for World of Warcraft Classic. It proved totally wrong and we now have such an iteration of that game and it appears to be doing fine. Many LOTRO players would love to get their hands on some of the older systems that have now been replaced, or play through some of the instances and raids before they were nerfed and split up. One of the major appeals for roleplayers is simply being able to exist in a virtual Middle-earth. The game as it was in 2007, although technically smaller, felt bigger than it does now. Travelling around originally took longer and players did not immediately have access to mounts. LOTRO Classic may even tempt some newer players to come and see how much the games changed over time.

The LOTRO Community can be myopic and even a little partisan. But many have grown old with the game and are fully aware of what they’d be getting if a version of LOTRO Classic became available. They are fans but not necessarily fools and it is disingenuous for anyone at SSG to patronise them. I’m of the opinion that SSG could, if they wanted too, produce a form of LOTRO Classic. They just don’t want to as I’m sure it will be a lot of hard work and that the issue of integrating the in-game store is a major problem for them. But because of the way that SSG handles communication and interacts with its community, this question is never going to go away. If they clearly, politely and categorically said that they can’t or won’t produce a form of LOTRO Classic and then gave a sound reason, then the player base may well move on. But candid and direct communication is not their style. However, there may be a small ray of hope. Ultimately, the decision regarding LOTRO Classic may not be SSGs to make. If their “publisher” Daybreak Game Company felt that there was money in such a project, there could be a complete U-turn on this subject.

A Month in Gaming

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The last 31 days have gone by really fast, or at least that’s the way it feels. Despite having bought several new games recently and acquired yet more for free from the Epic Store, I did not embark on anything new throughout October. Due to the unexpectedly prompt release of the new “mini expansion” for The Lord of the Rings Online and the launch of a new event in Star Trek Online, I found myself focused upon the MMORPG genre, yet again. And after playing continuously for six months, Call of Duty Modern Warfare/Warzone has finally begun to lose its lustre. I didn’t especially enjoy the Halloween event, not that there was anything inherently wrong with it. It just wasn’t for me. I played a little Fall Guy: Ultimate Knockout but quickly discovered that the “season” system is just another gear treadmill, although the gear in this instance are novelty cosmetic outfits. I don’t want to be tied to too many games in this fashion (it’s bad enough with MMOs), so this is another title that has been relegated to occasional play when the fancy takes me.

Upon my return to LOTRO, a quick review of my account status showed that I own everything up to and including Update 27: The Great Wedding. Hence I decided not to subscribe to the game. The downsides to this are negligible. I can live without the monthly stipend of LOTRO points and do not mind having to use mailboxes to access in-game mail. And so I played through the entire of the Mists of the Wildlands and The Great Wedding updates and enjoyed both. Contrary to my expectations The Great Wedding was not a litany of “fetch quests” and so offered an enjoyable change of pace and content. The focus was on the narrative and it was fun to see SSG bring back characters that had featured previously in the game. Questing in the Wells of Langflood was also agreeable. I found the Holbytlan village of Lyndelby to be a welcome break from continual combat. I also liked the lore based stories that occur while travelling with Léothred. Having built up a modest amount of LOTRO points, I took the opportunity to replace all my gear with items from Adventurer's Steel-bound Lootbox. I like to be prepared and as well equipped as possible.

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As I indicated in previous posts, I bought the Standard Edition of the War of Three Peaks “mini expansion”. I simply couldn’t see any value in the other editions and I still grumbled about being charged £15 for the base version. So far, I am not overly impressed with War of Three Peaks. It is not so imaginative as other content updates and feels rather perfunctory. Too often the player is funnelled from A to B with dynamic quests popping up along the way. Quests rely too heavily on killing a fixed quantity of mobs of a certain type. And SSG do they’re usual trick of substituting genuine challenge with forcing the player into an area that’s densely packed with enemies. Simply traversing such places ceases to be enjoyable and just becomes a chore. Once again the biggest saving grace is the storyline. Those focused on the endeavours of the Dwarves always seem to be the strongest in this game.

STO always has an abundance of timed events, so there’s always something new going on in the game. However, the rewards vary so I don’t always feel the need to participate in all of them. I have not done so for the last three. However The Widening Gyre event offers an Imperial Rift Space Set (a 5 piece set of equipment for your ship) so I decided to grind through 20 daily Task Force Operations and subsequently earned the reward. It is a good set and gave me an excuse to return to this MMO. The current story arc in STO is the Klingon Civil War and there were three episodic missions outstanding for me to complete. Developers Cryptic are currently revising a lot of the Klingon based content in the game. As ever it is impressively voice acted by such actors as J.G Hertzler, Robert O’Reilly and Rekha Sharma. Cryptic have also added a new feature to the game allowing players to add an Experimental Upgrade to existing T6 or T5-U starships. The tokens are available in the C-Store and add +1 Device Slot, +1 Universal Console Slot and +1 Starship Trait Slot. I applied one of these to a Tucker Class Miracle Worker Cruiser which now has a formidable 13 consoles.

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Life is often full of surprises. I, like many others, was expecting a second lockdown here in the UK and one begins for a month (provisionally) on Thursday 5th of November. What I wasn’t expecting was to have to self isolate again. To cut a long story short I have come into contact with several people who have tested positive for COVID-19 and now have to stay indoors for 14 days. Although this is an inconvenience to a degree, it does offer an opportunity for some additional gaming. This is beneficial when focusing on MMOs which are by their very nature time sinks. Hopefully, if I can catch up with all current content in both LOTRO and STO I can then focus on playing one of the new RPGs that I’ve recently bought. I have a feeling that Christmas is going to be a somewhat insular affair this year, so such a game will be an ideal entertainment solution.

MMO Nostalgia

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Every now and then, when I log into The Lord of the Rings Online, as I ride through a new zone and drink in the vividly realised landscape and sumptuous ambient music, I am smitten by a wave of nostalgia. Just for a few seconds, I recall the emotional excitement of being in a virtual Middle-earth for the first time. I also remember the camaraderie and good company I experienced when I started playing this MMO in 2008. It is a powerful experience but sadly very short lived. Something subsequently happens to take me out of my reverie and bring me back to the current state of the game with a bump. This can be hitching, a major lag spike or a Dwarf irritatingly jumping up and down in my peripheral vision as I peruse the Auction House. Hence my present relationship with LOTRO and indeed the MMORPG genre is one based upon nostalgia and a hint of sadness. I still enjoy LOTRO mainly because of the stories and lore, as well as my friends in our kinship. But I no longer experience the game, as I did over a decade ago. And I miss that.

LOTRO was my introduction to the MMORPG genre. And when I started playing, “multiplayer” was still an integral aspect of such games. It was clear right from the get go that much of the content was designed for groups and if you wished to progress through the game, you’d be dependent on playing with others. However, I was at a point in my life where I had the time available to sink into such a game, mainly because I was living alone. Furthermore, this kind of gaming experience was still novel for me and I enjoyed the company of other gamers. I fortunately hooked up with some like minded gamers who were loitering around a particularly nasty enemy and necessity brought us together to defeat it. Names were subsequently added to a friends lists and shortly thereafter I found myself joining a kinship (guild) with the same people. Circumstances, along with a lack of exposure to games of this kind meant that for the next few years this MMO was my game of choice.

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Between 2008 and the present, I have played most major MMOs at some point. Each new game has always promised something “different”. Sometimes this has been the case. Rift brought “dynamic content” to the mainstream. However, over time trends have changed. Tab targeting and skill rotations have given way to action combat and greater situational awareness. The reliance on the traditional “trinity” of classes has been replaced by more flexible builds. But if you can heal yourself and adapt to different situations, then the need to group is negated. Social game play has become optional and for many players unnecessary. Other genres have successfully adopted elements from the MMO. Hence, many cooperative games have poached former MMO players. Thus, several decades on from the halcyon days of Ultima Online and EverQuest, the MMO genre has now become a distinctly niche market product. It retains loyal gamers but is no longer seen by the video games industry as the “future of gaming (AKA cash cow) they once thought it to be.

It can be argued that the MMORPG genre has never reached its full potential. The right balance of features and game mechanics has never quite been implemented in any game. Players cannot make any lasting changes upon the virtual world that they play in. Housing has never really progressed beyond a cosmetic storage zone. Linear progression and grinding for gear is still the primary focus of many games. The social aspect of these types of games have all too often diminished and the developers seldom do anything to incentivise such activities. And many players never fully experience the majority of the content that a game has to offer. Twelve years on, I often get this sense of a missed opportunity whenever I log into LOTRO. It’s a somewhat saddening feeling. The game get’s content updates but it tends to be just more of the same and there’s no innovation from developers Standing Stone Games. The same can be said for other MMOs to a greater or lesser degree. They seldom do anything radically different from their competitor and once established, just continue doing things in the same idiom. It may be that this is part of the genre’s appeal. It certainly isn’t too difficult to migrate from one MMO to another, as they all broadly do the same thing.

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Nostalgia is a powerful emotion and the video games industry has wisely chosen not to ignore it. Hence in recent years we have seen “classic” iterations of various MMOs where early versions of a game are made available again. The growth in rogue servers of games that have long been officially shutdown is another interesting development. The evolution of MMOs has not been to everyone’s liking and some gamers hanker for “how things used to be”. For me, my relationship with MMOs peaked between 2008 and 2011. A perfect storm of events contributed to this genre being the apple of my eye. But change is an inherent part of life. MMOs and I are no longer what we used to be. Yet I still play them in memory of what was and for those occasional, fleeting moments when I briefly reconnect with the past. And then it briefly feels like going home. One day I shall finally part company with this genre and move on. But not yet.

LOTRO: Update 28 - War of Three Peaks

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Players of the popular MMORPG The Lord of the Rings Online were informed just 24 hours ago by developers Standing Stone Games, that the new “mini expansion” would be released today. Under normal circumstances, Update 28 - War of Three Peaks would have just been marketed as a content update and have been free to VIP subscribers, lifetime account holders and purchasable with LOTRO points by F2P players. However, these are far from normal circumstances. From March to May this year, LOTRO enjoyed a major renaissance as the lockdown brought players back to the game. SSG felt so confident in this surge in the playerbase that they made all previous updates available for free. However throughout June, July and August the game suffered major technical problems that lead to the majority of game servers being down for weeks. During that time many players took their business elsewhere or at the very least deferred subscribing until the technical issues were resolved. This left a major hole in SSG’s finances, hence the latest update miraculously became a chargeable “mini expansion”.

A month ago the new update was previewed on the Bullroarer test server and it became clear that it was just more of the same. IE Just another zone with multiple quest hubs. Essentially the same sort of material that SSG have been producing for the last few years. So if this was to be sold as a “mini expansion” then there would have to be some additional content included as well to justify selling it. Hence, the LOTRO community braced themselves as they awaited the pricing details for the War of Three Peaks, as Update 28 has been formally named. SSG usually sells three versions of an expansion. A Standard Edition, a Collector’s Edition and an Ultimate Fan Bundle. It should be noted there have been controversies in the past over previous legitimate expansions and their respective value for money. Oddly enough, SSG decided not to announce the price or exact content of all three editions until today when the “mini expansion” formally launched. However, marketing emails were sent out to some players so the pricing of the three editions became known by midday.

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As you can see, the pricing for this mini expansion” is broadly comparable to the previous full expansion Minas Morgul. Considering that War of Three Peaks is just the size of a regular content update, the prices are exorbitant. The Standard Edition is the only one that I will even consider buying as there are insufficient extras in the other two versions to justify their cost. There has already been a degree of “pushback” over on the official LOTRO forums as players voice their displeasure at the pricing and the entire way this situation has been handled. I suspect that if the outcry is big enough, you may find SSG adding additional content to the Collector’s Edition and Ultimate Fan Bundle to try and redress the balance. But there are wider issues here beyond the mere price of this “mini expansion”. Are we about to see a major restructuring of the games business model? If so, is this change in policy down to SSG or their publisher (and potentially owners) Daybreak Game Company?

Charging all LOTRO players for future content updates may well become the “new normal”. Up until now, content updates have been free to subscribers and lifetime account holders. F2P players would purchase Quest Packs for new zones. However this may not have proven especially profitable. When I play LOTRO I subscribe a month at a time. The monthly fee is £9. Quest Packs cost on average 795 LOTRO points (approximately £8). During the course of a month I could play through two or three zones, making a subscription a lot more economical than buying all the respective Quest Packs. Furthermore, lifetime account holders have always received (up to now) access to all new content updates free of charge, so SSG has never made any revenue of this type from this section of the LOTRO community. It has often been argued that lifetime accounts for LOTRO were sold too prolifically during the game’s early years and as a result there is a large percentage of players that do not have to spend any money except for major expansions. If these current practises cease and everyone who plays has to buy new content three times a year then there is scope for SSG to increase their revenue.

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However, if the sale of all new content became mandatory, it would invalidate the need for a monthly subscription. At present the only real advantage of subbing is free access to new content and the following additional services. Mailbox Field Access. Custom character portrait frame. Access All Character Trait Slots. Daily +100% XP*. 500 LOTRO Points per month. Free weekly Gold Hobbit Present.Access All Quest Packs and Skirmishes*. Access All Monster Classes. Many of these could be sold individually via the LOTRO store or bundled into a “starter pack” or something similar. The stipend of LOTRO points is a nice bonus and one that I enjoy but it is totally dependent on a subscription. It therefore isn’t really “free” but more of a quid pro quo. It should be noted that the MMORPG Star Trek Online removed subscriptions as of Spring 2018. Many of the benefits that came with subbing to that game simply became one off purchases.

All things considered, perhaps the release of War of Three Peaks as a “mini expansion” is more than just a short term fiscal adjustment, designed to fill a shortfall in the quarterly balance sheet. It may be part of a complete recalibration of the business model for LOTRO and a way to ensure that all players pay equally for the new future content that comes to the game. If that is the case then SSG needs to ensure that all updates meet a high standard. The LOTRO community is very supportive of the game and has more than its share of “whales” who buy cosmetic items prodigiously. However, potential changes such as these indeed to be implemented carefully and require adept community relations, marketing and PR to effectively sell them to the players. Skills that SSG are not renown for. It will be interesting to see how things pan out in the weeks to come. Firstly with the immediate reception of the new “mini expansion” and its respective value for money. Secondly, whether SSG formally announce a revision of the game’s business model. All of which could be a turning point for LOTRO but whether for good or ill remains to be seen.

LOTRO: Even More Community Management Problems

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Video games are a somewhat unique consumer product, in so far that we, the customers, broadly seem to have a far more personal relationship with them compared to other recreational activities. For example, I subscribed to several online streaming services that produce TV and film content. However, I never worry about how well their business model is performing, nor do I particularly concern myself with their public relations image. I simply “pay and consume” and as long as I have no technical problems that impede my access, then that is the extent of my relationship with them. I also enjoy Hendrick’s Gin but I don’t worry about the manufacturer, William Grant & Sons. But for some reason, my relationship with video games is different. I am far more au fait with the activities of both the developers and publishers, as well as their overall corporate standing. I suppose it’s because video games are an interactive activity and that make things more personal.

Hence, as a long time player and supporter of the MMORPG The Lord of the Rings Online I worry about the games long term future. It can be cogently argued (and I have done so myself in the past many times) that it is pointless adopting such a stance but I think this ultimately is just a foible of the human condition. It is in our nature to form communities around the things we love irrespective of whether such communities genuinely have any impact and traction. So bearing this in  mind, I think that LOTRO is at a crossroads and that a triumvirate of problems could coalesce and have a very negative impact. The first of these three are technical issues that stem from the fact that LOTRO is a 13 year old game. If a subscription game doesn’t run reliably and consistently then some players take their business elsewhere. The next problem is the business model and the way that Daybreak Game Company is squeezing too hard. Update 28 becoming a “mini expansion” is a succinct example of this. And finally there’s the community relations and communications. They’re poor and often conducted in a very peremptory tone.

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There has been a conspicuous lack of information regarding The War of Three Peaks since the preview on the Bullroarer test server on 23rd September. I don’t think the player base was especially impressed with what is essentially just another content update. However, SSG recently stated that the “mini expansion” would be coming in the next week or so. But when asked for further details community manager Jerry Snook stated that SSG would not reveal details of the three different versions of the new content update until the day of its release. If this were any other developer I would’ve been surprised by such a response but after years of such indifferences from SSG, I simply shrugged. They’ve always been shocking at marketing their own content. In recent years, teaser videos have always been hastily produced and hardly make the new content look exciting. Information has always been confined to the forums and never shouted from the rooftops. So the fact that SSG feels disinclined to market The War of Three Peaks is frankly par for the course. I used to think they were just bad at this stuff. I now think they just take their customers for granted.

In the past decade there have been several occasions where the future of LOTRO has appeared to be in doubt. Whether this was the case or not is another matter. However, due to the lack of communication that habitually blights this games community management, we’ve worried about license renewals, corporate takeovers and server relocations over the game’s lifespan. Ultimately, LOTRO has survived and continues to so due to its devoted community. They love the game and its realisation of Middle-earth. The fact that there is no alternative is another major factor. Yet SSG seem to be oblivious to this and have basically given a key role that is supposed to act as a conduit between consumer and vendor to a very grumpy man who always gives the impression he’d much rather be doing something else. They need to fix this problem, along with the technical issues and the business model. God help them if The War of Three Peaks is a dog’s dinner. You can’t keep kicking your community indefinitely, because eventually it will turn on you and leave.

A Month in Gaming

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September has been a difficult month. A family crisis and subsequent bereavement meant that gaming got pushed down the daily agenda. However, after the various chores and duties were done I did need some downtime and means to relax. Hence I did play some games in a limited fashion. Nothing fancy, just stuff like Fall Guys: Ultimate Knockout and Gang Beasts, which are light-hearted and undemanding. I also took the time to log on to The Lord of the Rings Online test server and check out the preview of the forthcoming “mini-expansion”. Not only was this informative but it provided material for a blog post. But overall I didn’t really achieve anything substantial with my gaming throughout September, apart from finishing the main story in The Sinking City . Gaming was relegated to being just a convenient diversion from the immediate problems I’ve been facing but as such, it did fulfil that role well.

At present, Call of Duty Modern Warfare/Warzone continues to provide what I call “quick fix” gaming. I’ve been playing since April and every new season, developer’s Infinity Ward continue to add new features to keep the game engaging. Season Six started on 29th September and came with some interesting new maps and weapons to unlock. At present there appears to be a glitch with the SP-R-208 marksman rifle, as there is no bullet drop. Hence it has temporarily become the weapon of choice of all “wannabe” snipers. Even I can hit things with this weapon. There’s also another glitch with the AS VAL silenced assault rifle. When converted to use SPP ammunition, these armour piercing rounds penetrate everything with no reduction in bullet velocity. You can effectively shoot through an entire building and hit a target. I suspect that a patch will quickly eliminate these issues.

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Despite my lack of time for in-depth gameplay during September, I did acquire four new games, which came as a surprise to me given the circumstances. Firstly, I was gifted Spiritfarer via Steam. This is a charming and thoughtful game. You play as Stella, (accompanied by her pet cat Daffodil), who takes over from the mythological Charon as the new Spiritfarer. As a ferrymaster you must sail the sea to find spirits, grant their last wishes and finally take them to the Everdoor, the gateway to the afterlife. This is a game that provides relaxation and an opportunity to reflect on the nature of life and death. I also bought two new RPGs. Elex and Horizon Zero Dawn. The latter is a known quantity and a recent console conversion. The former is a smaller title developed by Piranha Bytes who previously made the Gothic and Risen franchises. Elex mixes futuristic and medieval locations, in which the player can use guns, swords and magic against enemies. Finally Toren is an action adventure puzzle game from a small independent Brazillian developer. I found the basic premise of a baby girl protagonist who grows up as she progresses through a trap filled tower intriguing.

In October, I plan to start playing one of the above RPGs and try again to see if I can catch up with content in The Lord of the Rings Online. I’m hoping that there will be an improvement in server performance. It will also be interesting to see how the community responds to the “mini-expansion”. I may return to Star Trek Online but that is more of a question of conducting research for a series of blog posts. What I crave the most from my gaming at present is something different. Hence I have tried content outside of my usual genres during the lockdown. I cannot find any compelling reason to return to The Elder Scrolls Online at present. That is a game I like to apply myself to, due to the richness of the lore. I don’t want to just dabble with it, so I think I’ll keep it in reserve for later. I suspect it may well be a difficult autumn and winter so perhaps an MMO such as this, will be the ideal solution to the dark nights.

LOTRO: Bullroarer Update 28 Preview #1

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I spent several hours last night exploring the preview of Update 28: War of the Three Peaks on the Bullroarer test server. I usually take a look at all new content for The Lord of the Rings Online in advance, as it always makes for an interesting blog post. However, this preview has proven a little more controversial than usual, as Update 28 is not going to be free (as all prior updates have been). Standing Stone Games announced recently that it is to be sold as a “mini expansion”, which caused a stir among the LOTRO community. Hence my excursion on the public test server was not just to ascertain the scope of the new zone but to ascertain whether there was sufficient content and value to justify being sold as a “mini expansion”. Sadly, from what I have seen, I do not believe that to be the case.

The new region, Elderslade, is North of Misthallow in the Wells of Langflood. As the road winds further into the hills the trees give way to rocks, grass and shrubs. The flora changes from shades of green to yellow hues. The first main Dwarf encampment is Annak-Khurfu in the South of the zone. It delves into the hillside and is in the same aesthetic idiom as Skarháld. You’ll find Durin and Gloin inside and a wealth of PVE content including the new “Missions”. These are instanced solo or duo, narrative driven quests. Outside of Annak-Khurfu, the stable-master provides access to all the other regional Dwarf camps as well as the War of the Three Peaks zone. This is a separate phase of the entire Elderslade region. Wyrmgraf is a ravine to the East of the zone, filled with worms and drakes. This leads to an instanced network of caves. To the extreme North, at the end of the road lies Car Bronach. Its iron gate blocks further passage. And to the West of the region you find the Gates of Gundabad. Ancient Dwarf ruins infested with Orcs, Goblins and Trolls. There is also an Iron Crown settlement in the centre of the map called Zudramdan. The overall design of the zone is suitably dour and bleak, due to its altitude.

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Gates of Gundabad and Zudramdan

Overall, Update 28: War of the Three Peaks seems to be just a standard LOTRO update. It offers a single new map, PVE content and “Missions”, which seem to be a variation of skirmishes. Then there is this separate phase of Elderslade, which may be for PVP. I’ve not found a clear explanation yet but that’s hardly surprising as SSG are poor at communicating and collating information in a single accessible place. As an Update, the forthcoming Elderslade region offers “more of the same” in game terms but I don’t think that this content merits the label “mini expansion”. Apart from creating a new environment, the zone just recycles existing Dawrven, Orcish and Angmarim assets. The fact that the Collectors and Ultimate Fan Editions are to be bolstered by such cosmetic items as the Wild Boar mount indicates that maybe SSG thinks so too. And in the space of just 24 hours, players have already taken umbrage at both the proposed changes to the Guardian and a reduction in disenchanting embers from some existing instances. 

I suspect that the recent downtime and the ongoing performance issues that are still blighting the game have hit SSG hard financially. They are probably obliged to hit specific financial targets set by Daybreak Game Company and have failed to do so in recent months. If that is the case then they’ve probably been “instructed” to raise revenue via alternative means and this hasty repackaging of an update into a “mini expansion” is their “get out of jail” card. Or at least on paper. Because I’m not sure if this is going to work. I have not yet renewed my subscription due to the games performance. Why should anyone pay for a game that is plagued by lag and random server disconnects. Bearing this in mind, why would I buy a “mini expansion” that is light on content and potentially just as unplayable as other areas in the game? Although I enjoy LOTRO and still have a soft spot for this MMO, I think this business decision smacks as too much of a “fire sale”. Will core fans yet again indulge SSG or are we reaching a tipping point? Only time will tell.

LOTRO: Update 28 “Mini Expansion”

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Content updates are usually free for the MMORPG The Lord of the Rings Online. In recent years developer Standing Stone Games have maintained a fairly consistent release schedule. This has usually meant 2 to 3 free updates per year that add new zones, PVE content and instances. There have then been a full expansion every two years that has to be bought. These are usually available in 3 different versions ranging from the base game to an ultimate edition. There is a major expansion currently in development for release in 2021. This will focus on the war between Dwarves and the Orcs of Mount Gundabad. However, it was announced on Friday during a Developer Livestream that Update 28: The War of the Three Peaks, which is due in November, has been rebranded as a mini expansion and is not going to be free but instead chargeable.

Perhaps the most obvious question that immediately comes to mind is whether SSG are charging for this “mini expansion” due to a loss of revenue caused by the recent server outages and performance issues? The year started well for them with the lockdown bringing a wealth of new players back to the game. Hence they saw fit to give a great deal of content away, free of charge. However, July and August saw the game servers closed for nearly two weeks with ongoing performance issues and logon problems that still persist. I’m sure I was not alone in postponing renewing my subscription during this period. And if there is no one ingame then you can kiss goodbye to all those impulse purchases that are so often made by players. Another thought that has occurred to me is whether Update 28 is an attempt to raise additional funding to address the ongoing infrastructure problems. Is there a service contract that they need to cancel early? Is there an alternative service provider offering an optimal deal for a short period of time?

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I have enjoyed playing LOTRO for 12 years now. I, like many others, will often indulge this MMO and its developers, Standing Stone Games. I am not expecting any radical new systems to be added to the game, nor do I hold any hope that some of the existing mechanics will be overhauled. Updates for LOTRO are mainly narrative driven PVE content, set in new areas of Middle-earth. Occasionally new instances and raids are added but the game effectively just offers more of the same as each year goes by. Broadly, this works and keeps the player base engaged. If there are any content related gaps, the community fills them itself with events and roleplay. SSG’s greatest asset is the virtual Middle-earth that they’ve created and maintained. It is a foundation upon which their player base builds upon. But like a restaurant that has a fixed menu and a nice view, it’s lack of diversity becomes less of a comfort and more of a hindrance over time.

As soon as Update 28 hits the preview server, I will be checking it out. So far, I am not overly impressed by what I’ve seen in the teaser video that SSG released. It seems to rely on too many reused assets and recycled environments. Considering that they’re charging for this content, you’d expect something a little more creative and ambitious than what appears to be on offer. I most certainly don’t want to see LOTRO wane and fall into decline but I feel that the tide is turning against them. I don’t think I’m the only one who seems somewhat underwhelmed by this announcement and what is on offer. I have no objection to novelty mounts and will certainly enjoy riding around on a Wild Boar but I’m not sure if this is going to be sufficient justification to buy what is essentially just an average new region with recycled environments. Hopefully, there’s more to Update 28 than meets the eye. Otherwise, SSG could have another PR disaster on their hands.

A Month in Gaming

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I’m still somewhat shocked that August has been and gone. Even by 2020 standards it’s been an odd month. Due to illness in the family, my schedule has been turned on its head and subsequently there has not been as much time for gaming as I’ve previously enjoyed. However, I tried to put what time I had to good use. I attempted to return to the MMORPG The Lord of the Rings Online once again, to see if I could continue through the epic story. Sadly, the game has run into further server related issues, just as it did last month. Standing Stone Games community manager Jerry Snook was a little “snippy” in responding to players' concerns and at present there are no details regarding what the problem is and when it will be resolved. If this issue persists I suspect that it is going to do some genuine harm to both the player base and community relations. I hope matters improve for SSG and LOTRO over September.

However, it hasn’t been all doom and gloom. I decided to buy Fall Guys: Ultimate Knockout, partially due to the wealth of positive reviews and feedback surrounding the game. It is great fun and often very amusing but I do seem to have developed a love hate relationship with the gameplay. I’ve failed to qualify for more than four games in a row and hence have not experienced much variety in races and challenges so far. I’m also not a fan of the team games, as I hate losing due to others, rather than my own actions. Hence progressing through the season pass is a grind. However, I occasionally have some good fortune and no matter how poorly you play, there’s always someone worse than yourself. The large number of “Tryhards” in the game are also a drag at times, as are players using the “grab” function in a negative fashion. But then it’s hard to stay pissed off with a game that lets you dress as a Triceratops.

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I have made good progress through the Season Five Battle Pass in Call of Duty Modern Warfare/Warzone. As I suspected, players were initially quite happy to swamp the train that’s been added to the game. But a month on, no one seems interested anymore and it is substantially less dangerous to investigate now. The new FiNN Light Machine Gun has proven useful to players like me. I use the XRK LongShot Adverse barrel which provides not only an increase in range but an insane rate of fire. If you’re not especially accurate with your aiming, then these factors are a real boon. There is a degree of recoil to deal with but this can be compensated by firing in rapid bursts, rather than just holding down the trigger and hosing the gun around. Plunder continues to provide the best of both worlds with regard to play styles, so once again CoDMW/WZ has managed to hold my interest for yet another calendar month.

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Over the next month, I shall be making a concerted effort to complete The Sinking City. I find that if I get sidetracked with too many other games, it is always the RPG that I’m playing that suffers. This is probably due to the fact that they need a more substantial time investment, so you can absorb the narrative. I have enjoyed this Lovecraft inspired game, despite its foibles and flaws. It certainly nailed the main themes of the Cthulhu Mythos. I think that I shall replace it with yet another RPG, as I like games with open worlds and dense lore that I can lose myself in. So I may purchase GreedFall next. It bears quite a few similarities to Amazon Game Studios forthcoming MMORPG, New World. However, after several beta tests, I have decided that the latter is not to my liking and think that the former will be a more suitable alternative. I hope that September doesn’t prove to be as tumultuous as August and that I can find the time to accommodate a new game.

LOTRO: More Community Management Problems

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Not so long ago, MMORPG The Lord of the Rings Online was plagued by server instability and chronic lag. Many of the game worlds had to be closed and there was over a week of downtime. As ever, communication from developer’s Standing Stone Games regarding the nature of the problem and an ETA on a fix were minimal. The issue(s) were eventually mollified but not completely eradicated. However, a recent patch this week led to extended downtime, beyond that which was initially scheduled. Since then the servers have been “unstable”. So it would appear that “the problem” is back. The only difference this time round is that SSG have made a statement sooner, rather than later. Community Manager Cordovan (AKA Jerry Snook) posted the following on the game’s official forums. “The game worlds are experiencing periods of server instability due to external issues outside of our control. We are taking steps to mitigate these environmental and infrastructure challenges, and apologize for any issues you encounter”.

The vagueness inherent in this statement is stark and obviously very deliberate. When pressed for further details by LOTRO players on the forum, Cordovan’s reply was less vague and actually quite specific. It’s a clear example of corporate “wagon circling”. “I'm sorry, but even if it were theoretically possible to make that kind of statement, I would advise against it. If that gets me some heat here, so be it; you know where I stand. Besides opening yourself up to all sorts of issues as a business entity, you are then committing to that level of detail every time you have an extended outage. Let's say a technical answer along those lines would throw an employee specifically under the bus, or a valued contractor you intend to do business with long-term. Even if technically accurate, it would be bad precedent to set. Not to mention how it'd be picked apart over the long term. It would not work for us. When I begin to think about what the above would have meant for almost ten years of messaging with this company, my head explodes”.

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This is a visual metaphor

I fully appreciate this stance. Naturally it’s not what I and other players want to hear. We’d much prefer something along the lines of “we’re going to recalibrate the flux capacitor and the game will be as good as new. Here’s some free shit”. But SSG is a business and one that is not totally independent. The nature of their relationship with Daybreak Game Company is still shrouded in mystery but most suspect they’re more than just “the publisher”. SSG relies on third party suppliers for many other services. Simply put they are not in a position to reveal anything, even if they wished to. But simply saying “we can’t talk about this for legal reasons, so you’ll have to suck it up and wait things out” doesn’t magically draw a line under the problem. Paying customers at the very least expect someone to do some “ass kissing” in these situations, regardless of whether it’s sincere or not. It’s in the unofficial but very real social contract that exists between the vendor and customer.

And it is in this area that SSG are sadly lacking. Their community relations skills are not exactly nuanced and their tone is seldom conciliatory. Many years ago, when I was running a small IT department, I learned quite quickly that bellowing at staff during a crisis, doesn’t help matters. So instead of me shouting “I can fix this problem a lot quicker if you assholes shut the fuck up”, I hired a member staff who had “good communication skills” and was adept at exuding confidence, placating stakeholders and making them feel that their concerns were important and being addressed. It would greatly improve matters if SSG took a similar approach and those currently involved in community relations were more soothing and understanding in their tone. I’d suggest the following. Make regular statements, even if they have little or no technical substance. Answer a few tweets or comments personally. Praise players patience. Do something like a giveaway or a trivia contest so that people are engaged but in a positive way.

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Another visual metaphor

The upside of difficult situations, such as the one which SSG currently faces, is that they present an opportunity to learn. Sadly, SSG and Turbine before them seem to have a blindspot when it comes to reflecting upon their prior community relations disasters and adjusting their corporate behaviour accordingly. And then there’s Jerry Snook’s somewhat defensive statement. “This is not my first rodeo. If people don’t like me, fine”. That is a tacit admission of failure. Yes Jerry, we understand that you will always be damned regardless of what you do, by a percentage of the playerbase. Community relations can at times be like an endless Kobayashi Maru test. But PR is a war and not a battle. You keep trying until you change the needle on the dial. If one approach doesn’t work, you try another. And once again I have to reference the immense goodwill that LOTRO players harbour towards the game. They want a reason to be on SSG’s side. So why not give them one? You lose nothing by trying. But the consequences of not doing so are far more serious.

A Month in Gaming

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As I mentioned in the last instalment of “A Month in Gaming”, I was toying with the idea of buying Ghost Recon Breakpoint. However, I have decided against that. Yes the game may well be a third person, co-operative shooter but ultimately it’s yet more explosions and military hardware fetishism, which isn’t anything new. I have more than enough of that at present with Call of Duty Modern Warfare/Warzone. I also don’t feel disposed towards giving Ubisoft any of my money at the moment, until they get their house in order. I am so tired of continuously reading about how shitty the video game industry is to work in. It’s difficult to protest in a meaningful way but I guess for the present not buying a product is as good a way as any. So rather than purchasing any further games, I decided in July to play at least one of the many titles I’ve got in my existing library.

After perusing my existing catalogue of games, I decided to install The Sinking City. I’ve enjoyed Frogware’s Sherlock Holmes games and this title includes many of the systems and mechanics from that franchise. It’s a Lovecraftian themed investigation game, set in a semi-open world environment. The emphasis is on dialogue trees, finding clues and then making the correct deductions via the “Mind Palace” system. There is much to like about the game and the plot, visuals and general ambience is steeped in the Cthulhu Mythos. However, despite the city being large, a lot of assets are repeated, traversing the streets is difficult as many are submerged and you can only interact with about a quarter of the NPCs that you meet. Combat is also very clunky as you cannot rapidly fire any of the guns. Yet despite these issues, the game has a charm about it. The developers may have over reached in some respects but they totally nail the essence of Lovecraft’s work.

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Ironically, I decided to return to The Lord of the Rings Online in late July and catch up with some of the outstanding content I’ve yet to complete. I thought it best to try and get The Great Wedding out of the way, something I’m not especially interested in, so I could then continue with the Wells of Langflood. However, the server outage that plagued the game for nearly a fortnight put pay to that plan. It was a timely reminder of how Standing Stone Games seem to flounder when it comes to communication and customer relations. The situation also led to me visiting both the official and unofficial LOTRO forums for news. Despite me not being active on either of these platforms for several years, nothing appears to have really changed with either communities. Both seem to exhibit the exactly the same “problems” that they’ve always had with “overzealous” fans and fandom.

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As to my plans for August, I may catch up with some of the new Klingon themed content that has recently been added to Star Trek Online. The yearly summer festival starts shortly, offering a Risian Weather Control Vessel as the prize. It’s a Tier 6 Escort Class but I’ve reached the point in the game where I don’t really feel the need to grind for another ship. Season 5 of Call of Duty Warzone is also imminent and I still haven’t decided whether or not I shall buy the new Battle Pass. I’ve played the game constantly for 4 months and I’m not certain if I can sustain my interest. However, Infinity Ward are well versed at altering the game map, adding new play modes and weapons, so I may be able to stay engaged. I suspect that I may once again look towards my existing game library for further entertainment in the weeks ahead. I have so many titles that remain untouched.

Never the Twain Shall Meet?

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Video games can offer a great opportunity for personal growth. If you are the sort of player who likes to prove themselves and continuously test one’s mettle, then some titles can provide the challenge required to be the best of the best. Hence many games are competitive, have league tables and other formal structures for measuring success. It is one of the reasons why esports have become so popular. But this desire to excel and master a particular play style extends beyond competitive games. For some players part of a games allure is understanding the numbers and stats that drive the game mechanics. Because these are often the key to optimising your build and maximising DPS output. Hence you will find skilled and learned players in a variety of games across multiple genres. Although they are often motivated for different reasons, they all strive to be elite players.

I have been playing video games in some shape or form since the coin-op days of the eighties. But I have never been anything more than an average player. Plus I am motivated primarily by having fun and have never seen any game as some sort of personal trial or path to spiritual enlightenment. That’s not to say that I don’t try and attempt to improve. I just know that I won’t progress beyond a certain level of ability because the fun to work ratio will no longer be to my liking. And I’m not alone in this and have written before about how I believe the majority of gamers are “average” with regard to skill. Which brings me to my point. If you look at the skilled, top tier gamers and the average players in terms of a venn diagram, then there’s not a lot of overlap. Depending on the genre of game, I think that overlap reduces even further.

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I joined a kinship (guild) in The Lord of the Rings Online in 2009 and I’m still in it. It has some extremely knowledgeable players who are skilled at multiple classes. Occasionally we will do group content and these players will “coach” (or even carry) the less able players. They are often already familiar with the dungeon or raid in question because they’ve completed it numerous time’s with their skilled peers. They spend the majority of their time with players of comparable abilities. When they do help out with what I shall politely call “The B Team”, I often become acutely aware of the disparity in skill and DPS. Hence the Ralph Wiggum meme at the top of this post. And once the group content is done they politely withdraw and go back to “swimming at the deep end of the pool”. The social panel in LOTRO tells players where their friends and colleagues are and whether they’re in a group. These folk are always busy doing the “hard stuff”.

At least in the MMO genre, you may occasionally encounter top tier players. I find that in other genres such as FPS games, there is clear segregation based on skill. When I play Call of Duty Modern Warfare Multiplayer, I will frequently play game styles and specific maps that do much to level the playing field. The small confined space of the “Shipment” map means that there’s scope to get by on luck and sporting a loadout that allows you to fire from the hip. Although I do encounter good players who are well versed in tactics and have good reactions, there is a chance to counter them. But I find that the players I encounter in Battle Royale and Plunder mode are broadly comparable to myself. Let it suffice to say that the quality of players I see in the various YouTube clip shows that I watch, have never crossed my path. Not that I’m complaining. Players should be grouped with those of similar skill.

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Now I’m not advocating that this naturally occurring segregation of gamers based upon skill is a bad thing. Skilled players mainly prefer the company of their peers. Average players do not like being “target practise” and “cannon fodder” for the elite. And both groups are paying customers and as such should be afforded an experience that they enjoy. But it is curious how gaming is often spoken of as a shared experience and something that a wide variety of people have in common, when the reality is far more compartmentalised. Most MMO players have never participated in a raid. Many of those who enjoy the Battle Royale genre have yet to win a game. The reality is that a lot of video game content is never played, exotic weapons remain locked and achievements, accolades and deeds are left incomplete. Although we are united by the fact that we all play video games, that is where the common ground both starts and ends.

LOTRO: Over a Week of Downtime

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The MMORPG The Lord of the Rings Online has been plagued by technical problems for over a week now, resulting in multiple servers being offline. The game’s official forums have also been intermittently affected by these ongoing issues, as has Standing Stone Games other MMO, Dungeon and Dragons Online. The problems initially started on Wednesday the 15th of July with severe lag, rubberbanding and random client disconnections. LOTRO has had ongoing issues with all of these problems in the past and developers SSG have attempted to address them numerous times. It was hoped that the release of a 64 bit client last summer would improve matters and initially there were indications of performance improvements. However, the specific poor server performance that was identified last week has allegedly “cascaded” throughout SSG’s infrastructure.

At present the specific nature of the “problem” remains unknown and somewhat nebulous. Furthermore it is likely to remain that way as SSG and prior to them Turbine, have never felt the need to provide details of technical outages. Now that is not exactly an unusual position to take as most companies do not feel the need to discuss infrastructure failings with their customer base. The matter may well be complicated by SLAs with 3rd party vendors etc. Businesses also have to deal with a great deal or internal politics and legal obligations. In this case SSG may well be constrained by policies set by their publishers (and pay masters) Daybreak Games. However, what is customary in such situations is for the “problem” to be handled by whatever internal departments handle communications and community management. Difficult situations like this become a “PR opportunity”.

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The “problem” has come back…

Sadly, community management, interacting with the player base and providing reassurance is not SSGs strong point. In the past nine days there have been a litany of Twitter and Facebook posts about servers going on and offline. There have also been a few short messages apologising for the inconvenience. This is certainly civil but it really does seem like the bare minimum. The LOTRO player community is both seasoned and loyal. They are also extremely forgiving of these sorts of technical issues because they endured them before on more than one occasion. To use an old British colloquialism SSG and Turbine before them, have “form”. But it is a mistake for the game’s developers to rely too heavily on players' good will. 2020 has not been a “good year” so far and gamers per se may not be as “affable” as they usually are. At this point a little more transparency and frankly credible customer relations would be useful. 

Are players asking for rash promises regarding technical solutions? No. Are they asking SSG to breach rules regarding disclosure and confidentiality? No. They’re looking for a simple, concise explanation as to the broad nature of the “problem”. They’re also looking for a reason to get behind the technical staff who I’m sure are working extremely hard under pressured circumstances. We appreciate that a bullet proof ETA on a solution is not practical. But regular, sincere updates on progress would be very reassuring. Everyone knows what’s at stake. We know that downtime means no one is playing and if no one is playing, then no one is paying. A drop in revenues is not good for any MMO. But SSG need to realise that the immense goodwill of their players that they have benefitted from for the last decade is not an infinite commodity. They need to communicate and keep everyone onboard, rather than push players away due to perceived indifference.

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I have often reiterated the point that the LOTRO community should not overlook that they are consumers, as well as ardent fans. They may not immediately see both DDO and LOTRO as services but ultimately they are, the same as gas, electricity or your cell phone. So its is reasonable to have consumer expectations. Another point to consider is that good will needs to be maintained on both sides. A loss of revenue seldom pleases those who control the purse strings but if community relations are good, then the bean counters may well feel positive about the community returning and spending. If community relations sour, then a gap in the balance sheet and concerns over players not investing in the game, could contribute to more detrimental decisions being made. I therefore hope that SSG improves its PR and that LOTRO players keep their heads. The downtime is a frustration for all. I wish SSG staff well with the “problem”. But sometimes it’s not just about solving a problem but also how you handle it.

Busy Doing Nothing

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If you’ve figured out this tenuous movie reference then give yourself a pat on the back

As I mentioned recently in my monthly gaming roundup, I’ve currently stopped playing the three MMORPGs that are my usual gaming mainstay. Namely The Lord of the Rings Online, The Elder Scrolls Online and Star Trek Online. It’s something that I do from time to time when I’m tired of the repetition this genre offers. At present none of these titles has anything on offer that motivates me to play them enthusiastically. Especially LOTRO. I find weddings tedious and self indulgent in real life, so I’m hardly going to get “excited” about a virtual one set in Middle-earth. However, that’s not to say that I’ve lost interest in the MMO genre. I’m merely temporarily burned out at present. I find that after a few months or so, either new content is released that lures me back to these games or I tire of what I’ve been playing in their stead. It’s a cyclical process that I go through from time to time and nothing to worry about. 

However, despite the fact I’m not actively playing these games, it’s surprising how they still manage to keep me busy. How do they keep me busy, I hear you ask? Have I not deleted them from my hard drive? Of course not, that’s crazy talk. Before I move on to the various tasks involved in not playing a game, let me first address this ludicrous assumption that if you’re not playing a game you can delete it from your hard drive and reinstall it later. Because we all have fast internet connections nowadays? Well for starters let me list the current installation size of these three MMOs. LOTRO 30.1GB, ESO 71.7GB and STO 35.5GB respectively. Those are not “small beer” and irrespective of your internet connection speed, if you wish to install these games from scratch you’re at the mercy of three separate game clients and three sets of patching servers. All of which are painfully slow and temperamental. So unless you desperately need to reclaim the space on your SSD or HDD, never delete a game just co’s you’re not playing it at present. Don’t even get me started on customisations and addons.

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Moving on, these unplayed MMOs need constant tending. There’s constant patching, especially for ESO who seem to release new content based on two criteria; when it’s raining and when it’s not. Rather than be inconvenienced when I finally decide to return to these games by finding a ton of updates to download, it’s best to keep the client current just in case. And then there’s the login presents and rewards. Both LOTRO and ESO giveaway daily incentives or “free shit” as it’s called in marketing parlance, to encourage consumer loyalty. I may not be playing at present but FOMO is a real thing. I’d hate to pass up on a one off opportunity to claim the “Sword of Kagnazax” or a cosmetic Humboldt Squid pet. I’m also a member of at least one guild that regularly kicks players if they don’t log into the game after a set period of time. So I have to show a face, so to speak, at least once a week or I’ll be given my “marching orders”.

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Blogging about these games also adds to the every growing list of chores. Just because I’m not actively playing through current content doesn’t mean that I have nothing to say on the state of any of these three titles or regarding any breaking story or development associated with them. Which leads me to my next point, I often find myself without a suitable screen capture that I can use to illustrate a post. So I have to quickly log into the game in question and grab a few images. And of course you don’t get to just “log on and then log off”. There’s invariably someone online who spots you and decides to engage you in lengthy conversation regarding your health, what you’ve been up to and that wretched bird on Mrs Coltart’s roof (yet again). So as you can see, it can be quite exhausting not playing games. Talk about busy doing nothing. It’s amazing I find time for the games I actually am engaged with at present.

A Month in Gaming

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I stopped subscribing to The Lord of the Rings Online in June. I’ve always had a very cyclical relationship with this MMO and at present I feel I need a break from the games somewhat linear formula. Plus the new content scheduled for release centred around the wedding of Aragorn and Arwen doesn’t exactly sound enthralling. So I’ve left my primary character in Langflood and will return to the game later in the year when I feel the need to catch up with content. I have also abandoned the ongoing events in Star Trek Online as they’re getting too repetitive. I would like to see a new longterm story arc rather than just a continuous cycle of short term events and repeatable content. I don’t mind working towards a goal but it has to be something I want and the rewards offered in this MMO are getting a little too generic for my liking. I shall return to the game at some point as I’m a lifetime account holder and I’m curious to see how developer’s Cryptic overhauls the Klingon story arc.

I found a good deal on the latest expansion for The Elder Scrolls Online and so I purchased the Digital Upgrade Edition of Greymoor. I mainly wanted to see what the new Harrowstorms events were like and was pleasantly surprised by their difficulty. Dolmen become easier when more players are present but that is not necessarily the case with Harrowstorms. I have so far refrained from playing any of the story content in this new zone as I’m still committed to playing the narrative content in ESO in order. I like to keep the installation of ESO on my PC up to date as my twin granddaughters enjoy this game. They will often ask to see what the “lady with the burnt face and big boobies” is doing (their description, not mine) when they come round and visit. They also like the exotic cosmetic pets and the Khajit “cat people”. The recurring dragon events in Southern Elsweyr is also a source of entertainment for them.

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June also saw several games uninstalled from my PC, as I had either completed them or had reached a point where I wasn’t going to return to them any time soon. So I removed Red Dead Redemption 2 as it really is a title you need to apply yourself to. To get the best out of the game it helps if you play for several hours at a time and immerse yourself in the story. I haven’t done this for a while and so my connection to the narrative was lost. Another thing I’ve noticed when playing these densely plotted RPGs is that I sometimes spend too much time pondering over decisions. Games with branching narratives are interesting but I occasionally find myself worrying that I will somehow “hobble” myself at some point in the future, if I make a “bad” choice. It’s a curious paradox as these decision making mechanics are designed to provide a sense of immersion but the “worry” they can produce can sometimes have the opposite effect.

Overall, Call of Duty Modern Warfare is still keeping me engaged after two and a half months. I do find it frustrating the way various game modes come and go. I was just beginning to learn the layout and foibles of the “Trench” map in 5 versus 5 battles when this was taken out of the game menu. However, Plunder Mode has proven to be a good alternative to the standard Battle Royale Mode in Warzone. The object is to collect cash from various stashes around the main map and then airlift it out. There are several prime landing zones in the Downtown area that are always heavily contested. However, for the more cautious player, you can explore and accrue money in the outlying areas and bank it by regularly buying Cash Deposit Balloons from Buy Stations. Combat is not so frenetic in this permutation of the game, although you do still have to keep your eyes open for players doing exactly the same as you. Auto Grouping is also not so problematic in Plunder Mode either. Players seem to take a more casual attitude to proceedings so you can play collaboratively or do your own thing if you prefer. This mode also provides a lot of XP if you’re levelling through the Battle pass.

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I’ve been toying with the idea of buying Ghost Recon Breakpoint. I initially declined to do so due to the broken nature of the game upon its release and the conspicuous lack of AI teammates. They were present in Wildlands, the previous iteration of the franchise and were a boon for anyone who didn’t have a copiously populated friends list. However, Ubisoft is finally adding AI Squad functionality to Breakpoint this month so I may see if I can get a deal. A lot of the game’s problems have been fixed and there’s now over a year’s worth of content to be played through including a guest appearance by Sam Fisher from Splinter Cell. Furthermore he’s voiced once again by Michael Ironside. I may also see if there are any smaller games I can try in July to take my mind off the fact that the video game industry and associated culture just seems to be a continuous dumpster fire. It’s going to be a long uphill struggle to see these institutions evolve and adapt into something vaguely equitable and ethical.

LOTRO: Free Quest Packs

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At the beginning of March, Standing Stone Games very generously (and very wisely) decided to make all “quest, raid, and adventure area content” for The Lord of the Rings Online available for free. As a result, many players have returned to the MMO and all game servers have seen an increase in activity. Initially the offer was scheduled to end on April 31st but due to its success this has been extended to the end of August. Furthermore, SSG are now offering a coupon code that will permanently unlock all this content but players have to ensure that they use this by August 31st. This is a very generous offer which can save new and returning players a substantial amount of money. SSG have also promised a forthcoming sale on expansion quests (not a sale on entire expansions) and instance clusters. Effectively, a smart player will soon be able to own and access the majority of the game for under £10.

Promotions of this nature often favour new customers, as they are logically a potential source of new revenue. I often tire of seeing such adverts for great deals from service providers that I’m already a customer of. So it was nice to see that SSG have also decided to expand the benefits of the VIP program for LOTRO (VIPs being lifetime account holders and subscribers). According to today’s press release, the following rewards will soon be available. “VIPs will get access to a vendor that will grant them the following benefits once per day: 48-hours of town services items, a buff that negates item wear, and a buff that provides rapid crafting”. The buffs sound useful and I’m sure they’ll be well received. I’m hoping that this vendor will also be able to offer repair and the sale services, negating the need to return to major quest hubs so often.

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One minor point regarding SSG’s current generosity springs to mind. Back in December 2018, they offered for a limited time The LOTRO Legacy Bundle for $199. It was a very comprehensive deal including pretty much everything in the game up to that date (again it included expansion quest lines but not the bonus material included in the expansions themselves). As I had missed out on buying a lifetime account, I purchased this bundle and subsequently spent 10 months comprehensively playing through the content with a new alt. Since then I have also bought the Minas Morgul expansion. So all I gain from SSG’s current coupon code are two Quest Packs from updates 25 and 26; Vales of Anduin and Mists of Wilderland. But I don’t begrudge this situation. SSG are simply reacting to the current business situation. If that means that LOTRO continues to thrive then that is to all our benefit.

A Month in Gaming

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I see by the financial data that is currently available and being pawed over by industry pundits, that April was a very good month for the video games publishers. Quelle surprise. Who would have thought it? The increase in leisure time has certainly meant that even I have had a greater opportunity than usual to invest in playing video games. And as I predominantly play the MMORPG genre that has proven to be a boon. Or at least it was initially. After two month plus that is fast becoming a bane. MMOs are great when you have new content to play through, stories to discover, goals to achieve and systems and items to advance. But once you’ve done all these things and find yourself doing dailies just out of obligation and a way to kill time, then it may well be time to move on to something else.

Star Trek Online has not had any new story content added since the anniversary event. And that two part adventure “The Measure of Morality” wasn’t exactly what you would call a long term, episodic, story arc. Developers Cryptic seem to be focusing at present on short term events that are dependent on repeatable content which get very old quickly. I have abandoned the latest grind as it’s not fun and do I really need any more Tier 6 ships or another cosmetic pet? Similarly, I’m tired with the new gear treadmill that accompanies the addition of any new zone in The Lord of the Rings Online. I still need to level my Legendary Weapons but that is a ponderous and singularly uninspiring undertaking. As for returning to The Elder Scrolls Online, I must resist the allure of an expanded Skyrim as I still have so much older content to play through. Plus whenever these three MMOs add new material, it is always just a variation on a theme. They never do anything radical or innovative.

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So in recent weeks I’ve made a conscious effort to step away from MMOs and try other types of games. I finally experienced the Battle Royale genre and have had fun for the last month playing Call of Duty Warzone. It makes for a pleasant change to be able to enjoy a game where you do not have to worry about keeping up with a complex story or having the best gear. The matchmaking system has its foibles but finding a suitable game is not a problem. You can get your quick fix of “action” within minutes of logging in. I also bought Man of Medan on a whim, which is best described as an interactive drama survival horror video game. It is a curious beast but I must admit it has kept me engaged, with its multiple outcomes and endings. I also played through Deathtrap Dungeon for a second time and was once again impressed how “less is more”. I really hope that developers, Branching Narrative, produce more games like this.

I suspect that I will spend less time playing video games in June as I’m becoming a little jaded at present with this pastime. I have written recently of the need to find myself a new project of some kind to keep my “head straight” as the lockdown continues. Games are simply not providing that level of engagement at present, especially the MMO genre which is my traditional mainstay. I’ll probably keep playing Call of Duty Warzone for a little longer as it provides sufficient stimulation and dopamine fixes. It would appear that Season 4 may bring some major changes to the game match, which would certainly shake things up. Another “radical” idea would be to actually finish some of the other games that I’ve started and then abandoned. I really would like to see the end of Red Dead Redemption 2. Perhaps that can be my gaming goal for the month. Maybe having some targets may make this hobby more enjoyable.

A Month in Gaming

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April has been an usual month. The ongoing lockdown here in the UK (and elsewhere in the world) has afforded me more gaming time than usual. The policy of social distancing has reduced my caring duties to just three hours a day. Hence I and many others like me have much more leisure time available. I initially thought that this situation would be the perfect time to try some of the many of the games that I have stockpiled over the years. However, despite trawling through many titles, I still failed to find anything that immediately took my fancy. So I decided to take stock of my overall gaming activities and whether it was time to revise them and try something new. And by new I don’t just mean just buying a new game but taking a step out of my current comfort zone into a genre I don’t usually play. So that’s exactly what I did and the results have been very interesting.

I have been curious about the Battle Royale genre for a while, since the explosive growth first of Player Unknown’s Battlegrounds and then Fortnite. I’ve read a lot about the success of both these games and the way that, despite offering essentially the same experience, they have pursued different audiences and markets. I have often considered trying either one of them but the demographics of their respective playerbase has put me off. The arrival of Call of Duty Warzone subsequently provided a tipping point, as I have prior experience of the franchise and the game offers a Battle Royale experience in a format that is acceptable to me. I’ve written elsewhere about the game and my attempts to improve my gameplay performance but to summarise here, it has been a positive experience to try something new. Although there is a strong element of twitch gaming in Call of Duty Warzone, it is not the only defining factor. There is much that a player can do to succeed in the game and progress through the ranking system.

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As a result of trying something new, I have temporarily sidelined The Lord of the Rings Online. I was surprised how quickly Update 26 (now called Mists of Wilderland) was released so soon after being previewed on the test server. And as a result the new zone launched with a lot of bugs. I don’t especially like questing in new areas when they’re swarming with players and find forming an orderly queue to kill a specific mob somewhat immersion breaking (and annoying). So I’ll return to LOTRO in a month or two when the area is a little quieter. My other MMO of choice, Star Trek Online, has been pulling out all the stops to keep players engaged and to entice those who have moved on to return. At present, I’m just logging in once a day to do a featured Task Force Operation. This earns a token that can be handed in for either a C-Store ship or for a stash of Lobi Crystals (which can be bartered for fancy gear, crew or yet more ships).

I briefly dusted off Sniper Elite 4 but my overfamiliarity with the maps soon put pay to that. I am really looking forward to the fifth iteration of the game as it really is such a different experience to the hectic pace of other game genres. As for May, I think I keep playing Call of Duty Modern Warfare. I’m still working my way through the campaign, playing multiplayer against bots as a means to practice my aiming and familiarise myself with the maps. And despite only being a distinctly average player, I am having a lot of fun in Warzone. My only complaint is that I play Solo Battle Royale and would like at some point to play as part of a four man squad. But I don’t know anyone else who plays the game and I am reluctant to join a PUG. However, with an excess of time on my hands, even that may change. No doubt next month’s post will highlight yet further changes in my gaming habits, as this seems to be a theme at present.

The Problem with Housing in MMORPGs

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Housing in the MMORPG genre continuously fails to reach its potential. Despite the scope it offers both in functionality and gameplay, it has seldom progressed beyond offering storage and some arbitrary customisation. Hence this is a perennial subject of debate for many MMO communities. Given the popularity of this subject, it would appear to indicate that there’s a potential market for expanded housing functionality. And yet many MMO developers still display a blindspot for this issue. You’d think that the scope for monetisation would prove a big enough incentive but housing just doesn’t seem to be especially high on their priority list. It is odd considering that the MMORPG genre is a fundamentally social one. Housing in theory offers so much scope to capitalise and explore this aspect of gaming. Yet it remains a cul-de-sac and an afterthought.

I have a Deluxe Premium House in The Lord of the Rings Online. It has crafting stations, storage, a “visiting banker” and a summoning horn which calls a vendor NPC. I have made an attempt to decorate it stylishly but beyond that I seldom visit it as it doesn’t offer anything else. There are some minor quests in the Cape of Belfalas housing zone but they are not repeatable. This is a real shame as they are quite enjoyable. Especially the one where you take an old and faithful dog out for a walk. The only real advantage my house offers is a fast travel skill that has a 1 minute cool down. I specifically chose a house at Bay Road as it is the nearest to a cluster of NPCs offering Auction House, Provisioner and Stable services. So my house mainly provides a travel hub service and nothing else. It all seems such a waste of resources. I suspect that the new Rohan based housing coming with Update 26 is not going to be anything radically different.

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Star Trek Online deals with housing in a somewhat different way but ultimately still faces the same issues. Your ship is your house to all intents and purposes, providing shared storage and in some cases, access to the Exchange (auction house). You can visit Engineering, Sick Bay and your ship’s councillor and the NPCs will provide Duty Officer Missions. But again, there’s not much on offer beyond this. You can place trophies in the Captain’s Quarters and in the communal lounge. And you can also visit the bridge of your ship, although there’s only so many times you can sit in the Captain's chair and hit the “engage” emote before it gets old. Again this feels like a major missed opportunity. Some vessels offer minor variations on these services, such as bespoke Duty Officer Missions but it’s hardly a major selling point. Considering the amount of customisation you can do to your build and gear in STO, it would be nice to see the same ethos extended toward your ship interior.

If you ask a hundred MMO players what they want from housing in their game of choice, you’ll get 100 different answers. Perhaps that is one of the reasons why developers are reticent to tackle anything housing related. Personally, I’d like to see in LOTRO some sort of collective undertaking, similar to the Fleet Projects in STO. A system that allowed those living in a specific housing phase to contribute to group endeavours that would upgrade community resources. I’d like to see quests and tasks in housing areas. Why not give players a reason to visit their house and interact with their neighbours. Offering unique items can certainly be an incentive. In STO I’d like to see some quest content that offered you a chance to customise and augment your ship’s interior. Rather than just duty officer assignments, it would be nice to have some bespoke missions that involved the crew of your vessel. Something that would make your frequenting your ships various departments more than just a cosmetic exercise. It would certainly be useful to have all resources you find on Earth Spacedock available on your ship.

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Although I never really warmed to the rebuilding of Hytbold in LOTRO, some of the systems found in that part of the game could be augmented and used in a housing scenario. Any form of interactivity is an improvement over just functionality. Perhaps a housing area could also have some sort of bespoke story quest line. Something that gives some character to an area, so it isn’t just a glorified storage service. What I don’t want to see is just an increase of cosmetic items. Although it is fun to be able to personalise the look of your virtual house, there needs to be more to it than just another collection to grind for. If customising leads to unlocking content then that would certainly add more depth. But I suspect that many developers simply prioritise PVE content development over everything else, for practical reasons. Although you can argue that taking a risk with housing could well pay off. But I suspect that it will remain an untap resource and all we’re likely to see in any new MMOs will be the straightforward “by and collect” approach we see in The Elder Scrolls Online.