LOTRO: More Community Management Problems
Not so long ago, MMORPG The Lord of the Rings Online was plagued by server instability and chronic lag. Many of the game worlds had to be closed and there was over a week of downtime. As ever, communication from developer’s Standing Stone Games regarding the nature of the problem and an ETA on a fix were minimal. The issue(s) were eventually mollified but not completely eradicated. However, a recent patch this week led to extended downtime, beyond that which was initially scheduled. Since then the servers have been “unstable”. So it would appear that “the problem” is back. The only difference this time round is that SSG have made a statement sooner, rather than later. Community Manager Cordovan (AKA Jerry Snook) posted the following on the game’s official forums. “The game worlds are experiencing periods of server instability due to external issues outside of our control. We are taking steps to mitigate these environmental and infrastructure challenges, and apologize for any issues you encounter”.
LOTRO: Thoughts on the Current Downtime
As I am writing this post, the popular MMORPG The Lord of the Rings Online has been offline since 2:00 AM EST on 6th March (7:00 AM GMT). The game servers, website and account portal are offline for maintenance and it would appear that the actually physical hardware is being relocated within the datacentre that Standing Stone Games uses. Like any complex IT project of this nature there are always potential problems and it would appear that some have occurred as the initial 22 hours projected down time has now become nearly 3 days. Naturally this has had an impact upon the LOTRO community as Friday evening is often prime gaming time. From SSG’s perspective the extended outage is not good for business or community relations and so they have been using social media to keep players informed.