LOTRO and Community Management
Hanlon’s Razor asserts “never attribute to malice that which is adequately explained by stupidity”. Therefore it is a useful tool when applied to politics, business management and public discourse. All of which are rife with contention and rancour. However, this is often due to human incompetence rather than premeditated malevolence. So with this maxim in mind, let us consider the conundrum that is the MMORPG The Lord of the Rings Online, its developer Standing Stone Games and their ongoing propensity for bad community relations and poor business decisions. Last year, there were major server outages which kept the game offline for a substantial amount of time. Despite SSG enjoying a community that is broadly sympathetic to their cause, they handled the problem appallingly. The community manager at times gives the impression that doing his job is positively distasteful to him. However, the recent acquisition of SSG by Enad Global 7, gave the community hope that 2021 would be a better year. Sadly, nearly a month into the New Year and SSG have managed to upset their customers yet again.
Hanlon’s Razor asserts “never attribute to malice that which is adequately explained by stupidity”. Therefore it is a useful tool when applied to politics, business management and public discourse. All of which are rife with contention and rancour. However, this is often due to human incompetence rather than premeditated malevolence. So with this maxim in mind, let us consider the conundrum that is the MMORPG The Lord of the Rings Online, its developer Standing Stone Games and their ongoing propensity for bad community relations and poor business decisions. Last year, there were major server outages which kept the game offline for a substantial amount of time. Despite SSG enjoying a community that is broadly sympathetic to their cause, they handled the problem appallingly. The community manager at times gives the impression that doing his job is positively distasteful to him. However, the recent acquisition of SSG by Enad Global 7, gave the community hope that 2021 would be a better year. Sadly, nearly a month into the New Year and SSG have managed to upset their customers yet again.
Earlier in January, SSG tested Update 28.3 on the Bullroarer server. Among the various changes to the game were several restrictions made upon Scrolls of Empowerment which are an essential item for levelling your Legendary Weapon in the game. The proposed changes effectively limited player access to this resource within existing content and increased the availability in the latest “mini expansion”. Effectively the player base were potentially being coerced into buying War of Three Peaks to access SoEs and having to work harder. To say there was a public outcry is an understatement. The LOTRO community and the gaming press were scathing of this crass proposal. So SSG dialed backed the changes but not in any meaningful fashion and posted their revised proposal on the official forums. The playerbase again pointed out that acquisition of SoEs is still far from equitable but SSG remained deaf to their requests and intransigent to the last. Today, Update 28.3 was formerly released on the live servers and the changes became official, multiplying the grind for SoEs by approximately five times.
This incident needs to be considered within a wider context, as SSG have “form” for making decisions that fly in the face of good community relations. In fact Community Management has been a hot potato for both Turbine and now Standing Stone Games since 2009 when the game brought out the lacklustre Siege of Mirkwood expansion and was beginning to transition (behind the scenes) into a free to play game. Information has always been slow in coming and problems are all too often dealt with with an air of annoyance, rather than empathy. Now no one thinks that being a CM is an easy position and most adult gamers understand that business decisions are made at a senior level. Therefore community management is mainly about PR and pouring oil on troubled waters, rather than hands on change. However, SSG seems to fail to understand this and their current incumbent CM for LOTRO, Cordovan (AKA Jerry Snook), certainly comes across like a square peg in a round hole. His responses to player criticism and concerns often appear indifferent and implicitly passive-aggressive. One wonders if he even enjoys or wants the position he holds.
LOTRO has endured bad community relations for over a decade now and one has to ponder how and why a company such as Turbine/SSG so consistently manages to get things wrong. It may be down to the fact that it is a relatively small company which has key members of staff that have remained in position throughout the company's lifecycle. It could be possible that there simply isn’t the talent in-house to provide someone who is sufficiently au fait with the requirements of modern community management. Perhaps the company is so focused upon keeping the gaming running and their staff employed that dealing with their customer base is simply a priority that is much further down the list. However, many players were hoping that the EG 7 acquisition would potentially fix this perennial problem, as they have implied that they will be investing in the game.
LOTRO is a unique game with a correspondingly unique community. There is a strong core of mature and thoroughly invested players who hold the game in a great deal of affection. They are understanding and forgiving with regard to the games business and development decisions, possibly too much so I would argue. But at present, LOTRO is the only virtual Middle-earth in town and so in some respects the player base has nowhere else to go. However, I do believe that even their stoic patience is beginning to run thin. A cursory look at the official forums will show lifetime account holders and LOTRO aficionados one step away from throwing in the towel. Certainly, there could at least be a drop in subscriptions. Some have surmised that EG 7 may have arrived too late and that SSG are flailing around as the business slowly fails. There’s certainly more going on than meets the eye and eventually the truth will out. In the meantime if SSG wants to do anything positive to help the current situation then they need to focus on their community relations and management. Because at present it is an active impediment to the well being of LOTRO.
Another 5 of My Favourite Quality-of-Life Mechanics in MMOs
Last year I wrote a post about several “quality-of-life mechanics” found in MMOs. Systems and functionality that just make a game more manageable or convenient. Despite having many features in common, MMOs are far from identical in their interface and controls. If you’re a genre aficionado, then you can usually bluff your way through a new game and decipher how to play it. But for new players, often just trying to figure out how to do a simple thing, like find your skill points, can be an uphill struggle. However, every now and then, you’ll come across some simple functionality in a game that is useful and makes a task much easier. So I have collated another five “quality-of-life mechanics” that I feel are significant and beneficial to the player. Some are very minor but that does not diminish their value. Sometimes, less can indeed be more.
Last year I wrote a post about several “quality-of-life mechanics” found in MMOs. Systems and functionality that just make a game more manageable or convenient. Despite having many features in common, MMOs are far from identical in their interface and controls. If you’re a genre aficionado, then you can usually bluff your way through a new game and decipher how to play it. But for new players, often just trying to figure out how to do a simple thing, like find your skill points, can be an uphill struggle. However, every now and then, you’ll come across some simple functionality in a game that is useful and makes a task much easier. So I have collated another five “quality-of-life mechanics” that I feel are significant and beneficial to the player. Some are very minor but that does not diminish their value. Sometimes, less can indeed be more.
Star Trek Online: Away Teams and Combat Pets.
Some MMOs include AI companions that can join you on quests. I used to enjoy the virtual company of Guss Tuno in Star Wars: The Old Republic and his amusing quips and personal foibles. However, Star Trek Online goes a step further and allows players to take a 4 man away team with them on ground missions. You can pick your away team from your Bridge Officer personnel and have whatever mix of classes you wish (Engineering, Science and Tactical). Hence, a well balanced team can provide heals, buffs and DPS support. Furthermore, if you wish to play more tactically, you can assign basic instructions to your away team, such as holding a position or suppressing fire. It’s all a bit hit and miss at times but it adds to the fun and has practical benefits. If you are defeated you can opt to respawn or call a team member over to revive you. If you have an android as part of your away team they have the ability to reboot themselves. If the entire team wipes they will self revive and then resurrect everyone else. You also get to customise your away teams gear, so you can make them very robust if you choose wisely.
Like other MMOs STO has cosmetic pets. But it also has a modest collection of combat pets that can be used offensively during ground missions. It is possible to equip up to 4 of these at a time, although I wouldn’t advise such a strategy as it comes at the expense of other useful ground equipment. Combat pets can be very effective if used in conjunction with deployable turrets and other ground support weapons. Plus it is great fun to watch a combat Horta leisurely sliding over to the enemy. However the jewel in the crown is the Bio-Engineered Furiadon. Who doesn’t want an armoured dinosaur equipped with lasers fighting at their side?
LOTRO: Simple Rally Horn.
The Lord of the Rings Online has a huge game world. Standing Stone Games’ virtual Middle-earth has grown prodigiously over the last 14 years. If you want to play through content with another player or need assistance, it can be quite a chore for one party to travel to the other. The is a complex network of stables and auto mounts across the various zones and it can take a while to get from A to B at times. However, the simple rally horn is a consumable item that will summon another player to your location, if you are grouped with them. They can be obtained from the Hobbit Gifts, which are a daily login reward, or purchased from the store. They are incredibly useful and I always keep a few in my bag for occasions when I want to team up with another player. Because so many play LOTRO PVE content solo these days, these items are often overlooked.
Guild Wars 2: Revival.
Over the years, the MMO genre has experimented with various systems that handle player “death” or “defeat”. I’ve never liked “corpse walking” as it is a major inconvenience. Many games have a specific class that can revive, resurrect or heal a downed player which is fine if you have one in your group but not so good if you don’t. In STO, your AI companions can revive you which is beneficial. However, I feel that Guild Wars 2 handles this mechanic the best, insofar as every player has the ability to revive another. As it is a game with wide expansive zones and dynamic events it makes sense to have this common skill. When a player is defeated and in a “downed” state, they can either retreat to a nearby waypoint, or be resurrected by one or many players. The more players that participate, the quicker the process is. It is a simple and efficient process and I wish it was available in other games.
The Elder Scrolls Online: The Crafting Bag.
Storage, bag space and inventory slots are a perennial problem in most MMOs. Many players feel obliged to store everything “just in case”. Therefore, you can never have enough storage and therein lies the problem. Monetising bag space is an easy source of revenue. Perhaps the biggest culprit for hoarding space are crafting items. I tend not to craft in MMOs but I do trade in such commodities. So even I am not immune from this problem. Which brings me onto The Elder Scrolls Online and the way the issue is handled in that game. The Craft Bag is a unique subset of the player's inventory, that does not take up any space and can store an unlimited amount of all crafting and style materials. Therefore when you are out in the world playing through content, armour, weapons and jewellery etc will be deposited in your regular bag space but crafting items are automatically segregated into the craft bag and doesn’t steal space. The only caveat is that this facility is only available as part of an ESO Plus subscription. However, I usually play ESO for 2 to 3 months a year and during that time, I always subscribe due to the practical benefits of this bag.
So these are another five examples of “quality-of-life mechanics in MMOs” that I find useful and consider game enhancing. I’m sure there are plenty of other examples. Feel free to leave comments below any that you enjoy and would like to mention.
LOTRO: Proposed Changes to Scrolls of Empowerment in Update 28.3
2020 was a tumultuous year for Standing Stone Games and their MMORPG, The Lord of the Rings Online. The initial success they enjoyed at Easter through offering so much free content was tempered by the server outages over June and July. Their systemic communication failure throughout this period did not help matters. However, the news regarding Enad Global 7 and their acquisition of Daybreak Game Company in December was well received by fans. A graphical overhaul and a console port were both mentioned in an investor presentation. The New Year started well with the news that the first six expansions for LOTRO have been bundled together for the bargain price of £47 (including VAT). However, matters have taken a turn for the worst after a post on the official game forums caught players attention.
2020 was a tumultuous year for Standing Stone Games and their MMORPG, The Lord of the Rings Online. The initial success they enjoyed at Easter through offering so much free content was tempered by the server outages over June and July. Their systemic communication failure throughout this period did not help matters. However, the news regarding Enad Global 7 and their acquisition of Daybreak Game Company in December was well received by fans. A graphical overhaul and a console port were both mentioned in an investor presentation. The New Year started well with the news that the first six expansions for LOTRO have been bundled together for the bargain price of £47 (including VAT). However, matters have taken a turn for the worst after a post on the official game forums caught players attention.
It would appear that the latest test build on the Bullroarer server also includes some changes to both Reputation Accelerator Tomes and Scrolls of Empowerment. If these alterations are carried over to the live game they will not be well received. Here are the details as they currently stand.
Physical Mastery and Tactical Mastery values on Legendary Item Titles are being increased across all tiers.
Scrolls of Empowerment from the Rangers of Ithilien Quartermaster now cap at max-tier 35.
Scrolls of Empowerment from the Dol Amroth Quartermaster now cap at max-tier 35.
Scrolls of Empowerment from Narnaith in Minas Tirith now Cap at max-tier 44.
The quest "March on Gundabad: Additional Steps (Daily)" now awards 2 Scrolls of Empowerment with a max-tier cap of 83.
The quest "The War Effort: Threats to the Battlefield" now awards 3 Scrolls of Empowerment with a max-tier cap of 83.
Note: These changes will not affect items that are already in the player's possession, be they in the inventory, vault storage, housing storage, mail, or elsewhere.
Tradeable, unbound reputation granting tokens now have appropriate region quests gating their usage.
Small Reputation Accelerator Tomes offered on Skirmish Vendors now Bind to character on acquire and have a Max Usage Level of 100.
Scrolls of Empowerment are essential in levelling your Legendary Items. I cannot easily explain the esoteric nature of this game system because it is an utter mess in its present state. Let it suffice to say that SoEs boost the legacies on your weapon, increasing stats that the player has chosen, through 83 tiers. Obtaining SoEs has always been a chore in LOTRO. Despite new content being regularly added there is seldom any that offer these items in any respectable quantity. Hence most players farm older content from Minas Tirith to gain these. However, in Update 28.3 (which is currently being tested on the Bullroarer server), the SoEs that are currently gained from Ithilien, Dol Amroth and Minas Tirith are to be gated at specific tiers. If the legacies on you Legendary Weapons fall within these parameters you can use them. If not then you cannot. It is this issue that is the potential problem. As it stands at the moment, due to the chaotic state of the entire LI system, players use an expedient workaround to gain a resource they need. This change will cut that resource off for many players whose legacies on their LI are over halfway towards the cap.
It would appear that these proposed changes are due to SSG trying to manage LI progression on the two Legendary Servers. Content is released at a slower pace and as they stand at present, the level cap on both Anor and Ithil is 100 where it is 130 on the live standard servers. From a development point of view it is not cost effective to have to maintain two systems, so I can see why SSG have gone down this route But once again we are presented with something potentially being taken away and not replaced with something comparable. SSG are proposing to make the required SoEs available via repeatable content but that is only available in their latest “mini expansion”, War of Three Peaks. If you do not own this, then you cannot access it. Naturally there are store based alternatives available to unlock legacy tiers. If these changes are made to the live game then players will have to purchase War of Three Peaks or look to the store. This is far from a benign incentive.
With regard to the proposed changes to the Small Reputation Accelerator Tomes, this is another example of removing a benefit without an equitable replacement. The barter currencies used to acquire these items are accessible across your account. Therefore a player could use marks earned by a high level alt to buy a rep booster for a newer, lower level alt. Making these items bind to character diminishes their benefit. Again, there is naturally a store alternative. This proposed change is not as potentially damaging as the one regarding SoEs. But ultimately the degree of inconvenience, be it big or small, is not the point. There is a fundamental principle of quid pro quo at stake here and it is being eroded. Hopefully, the feedback on the forums will alert SSG to the PR disaster that potentially awaits them. However, given their track record, I suspect they may well just blithely walk into it.
Update:
As of Thursday 14.01.21 SSG have revised their plan regarding SoEs and made the following statement via the official forums.
Regarding Scrolls of Empowerment:
We really do want to make the process of acquiring these scrolls more varied and more meaningful at a given end-game, but we also want the acquisition process to be appropriate to the level of the content. We'll be fixing a math error quickly discovered by the community regarding how we set tier limits on scrolls from Gondor, which makes them largely useless for Imbued items unless your character is on a Legendary World with a level cap below 115. We also intend to address a gap in available scrolls for solo landscape players at level caps 105, 115, and 120.
Here are our current 28.3 plans for Scrolls of Empowerment:
Scrolls of Empowerment available to barter from the Dol Amroth Quartermaster will cap at max-tier 44 (since this content predates imbuement).
Scrolls of Empowerment available to barter from the Rangers of Ithilien Quartermaster will cap at max-tier 59.
Scrolls of Empowerment available to barter from Narnaith in Minas Tirith will cap at max-tier 59.
Scrolls of Empowerment with a max-tier of 59 will be added to daily and weekly quests on the Quartermaster (Host of the West).
Scrolls of Empowerment with a max-tier of 69 will be added to the Restoring the Three Kingdoms quest in Northern Mirkwood.
Scrolls of Empowerment with a max-tier of 79 will be added to the Protecting the Beornings, Elves, & Woodmen quests in Vales of Anduin.
The quest "March on Gundabad: Additional Steps (Daily)" will award 2 Scrolls of Empowerment with a max-tier cap of 83.
The quest "The War Effort: Threats to the Battlefield" will award 3 Scrolls of Empowerment with a max-tier cap of 83.
LOTRO, Daybreak Game Company and Enad Global 7
It has long been suspected that Daybreak Game Company owned Standing Stone Games and was more than just their publisher. However, being a private company, DGC has been exempt from public scrutiny. Infact, they’ve gone out of their way to keep their cards close to their chest in recent years. Press releases and tweets have been posted and then deleted to try and cover their tracks. To quote Lord Melchett from Blackadder, DGC “twist and turn like a ... twisty-turny thing”. It’s all been somewhat unseemly but at the same time great fun to speculate about. However, on Monday 1st December, Swedish games company Enad Global 7 (EG7) announced that they were buying DGC. Furthermore, as EG7 are a publicly owned company, information about them is freely available. Hence an investor presentation was posted on their website, rich with details of their new acquisition.
It has long been suspected that Daybreak Game Company owned Standing Stone Games and was more than just their publisher. However, being a private company, DGC has been exempt from public scrutiny. Infact, they’ve gone out of their way to keep their cards close to their chest in recent years. Press releases and tweets have been posted and then deleted to try and cover their tracks. To quote Lord Melchett from Blackadder, DGC “twist and turn like a ... twisty-turny thing”. It’s all been somewhat unseemly but at the same time great fun to speculate about. However, on Monday 1st December, Swedish games company Enad Global 7 (EG7) announced that they were buying DGC. Furthermore, as EG7 are a publicly owned company, information about them is freely available. Hence an investor presentation was posted on their website, rich with details of their new acquisition.
Now the foibles and machinations of DGC have become a source of interest for numerous game journalists and bloggers over the years. I therefore strongly recommend the following articles by Bree Royce and Wilhelm Arcturus, as they dissect and delineate the information published in EG7’s investor presentation. Both make for very interesting reading, giving details of the “health and wealth” of the various titles that have been up to now, owned by DGC. I however, will simply focus on the details pertaining to The Lord of the Rings Online, as this is the MMORPG I have the strongest connection to out of all the games listed. Finally, we have some indication of LOTRO’s business performance and its playerbase. In terms of monthly active players, the game has 108,000, of which 37.9% (41,000) subscribe generating nearly $10 million per year. Overall, yearly revenue is $26.7 million. LOTRO has the third-biggest playerbase out of DGC’s (now EG7’s) game portfolio.
So business wise, LOTRO is looking quite healthy. Furthermore, the forthcoming Amazon Prime, Middle-earth based TV show is being cited by EG7 as a potential means of raising consumer awareness of the IP. Something that can then be capitalised upon to promote LOTRO. Any sort of proactive marketing has long been absent from this MMO. Many players were baffled by the lack of any tie-in with the Hobbit movie trilogy, when they were released. Perhaps we will now see a change in policy over the next 12 months. It certainly seems that EG7 has provisional plans. Perhaps the most interesting of these is a proposed graphical and systems overhaul of the current PC version of LOTRO, along with further large content updates and a conversion of the game for “nextgen consoles”. Something that was originally mooted back in 2010, when the game first went free-to-play.
The significance of a console port of LOTRO should not be underestimated. The data in EG7’s investor presentation shows that the console version of DC Universe Online is a popular title and a robust source of revenue. Let us not forget that The Elder Scrolls Online, Neverwinter and Star Trek Online have all increased their players due to the success of their respective console ports. In fact the innovative revision of the UI in STO to accommodate the use of game controllers, actually offers greater functionality than the PC version. LOTRO suffers from a cluttered UI and an excess of quickslots and at present this can only be addressed with plugins. Therefore, a revision of the game may well prove beneficial to all players. Whether the game will support crossplay is another matter. However, I would like to see a console port of LOTRO made available as it would definitely bring new players to the game and re-invigorate the existing community. Let us see whether EG7 proves to be the “new broom that sweeps clean”.
Video Game Tutorials, Again
I’ll try and keep this post concise so it doesn’t sound like a rant. It is intended to be a legitimate complaint. I just find it dispiriting that this topic has raised its head yet again. I am currently playing the MMORPG Neverwinter, a game I haven’t touched for 7 years. I created a new character and am currently working my way through the low level quests. So far the game has had a few tooltips appear on screen and the occasional voice over pointing out issues of importance. Overall, I have seen neither hide nor hair of what I would define as a tutorial. I have managed to bluff my way through the game so far, by drawing upon my experience in other MMOs. As this is a game developed by Cryptic, there are elements of the interface that are similar to Star Trek Online. However, this and my general knowledge of other genre games can only help me so far. I knew that sooner or later, I was bound to be flummoxed by something and today this finally occurred.
I’ll try and keep this post concise so it doesn’t sound like a rant. It is intended to be a legitimate complaint. I just find it dispiriting that this topic has raised its head yet again. I am currently playing the MMORPG Neverwinter, a game I haven’t touched for 7 years. I created a new character and am currently working my way through the low level quests. So far the game has had a few tooltips appear on screen and the occasional voice over pointing out issues of importance. Overall, I have seen neither hide nor hair of what I would define as a tutorial. I have managed to bluff my way through the game so far, by drawing upon my experience in other MMOs. As this is a game developed by Cryptic, there are elements of the interface that are similar to Star Trek Online. However, this and my general knowledge of other genre games can only help me so far. I knew that sooner or later, I was bound to be flummoxed by something and today this finally occurred.
I have three mounts at present in Neverwinter, although they are just horses and nothing fancy. The latest one that I’ve acquired is a little more interesting than the currently equipped one, so I decided to swap them around. It’s a totally innocuous and reasonable request, as well as something that is easily done in other MMOs. However, it took me over 30 minutes to determine how I did this and I was far from pleased when I finally found a solution to the problem. I was expecting to go into my Collections and set a new default mount there, in a similar manner to The Elder Scrolls Online. As this option wasn’t available I thought maybe this is done via my Stable panel. No joy there, so I looked in my Appearance panel. Nope, that didn’t work either. So I found myself doing something I hoped not to do so early on in playing Neverwinter and tabbed out of the game and searched Google.
Let it suffice to say that due to the various changes that have been made to the game and the mount system over the years, it took a while to find a correct solution. It’s also worth noting that as this game is also available on consoles, you have to ensure you search for a PC specific answer. It turns out that you have to select the Mounts tab, then Current and you are presented with an image of your default mount and its respective skills. If you click on where it says Appearance, a new window opens up and you can choose a new mount. It’s a simple solution, apart from the fact that the game provides absolutely no information or clues about this. Nor is there any indication that where it says Appearance is infact a clickable button. I simply discovered this by accident when I clicked in the wrong place in error. After my annoyance over this esoteric functionality subsided, I was left wondering how many more straightforward tasks are hidden in Neverwinter due to poor or indifferent UI design.
Now this anecdote may seem to some as trivial. However, let us step back and look at the situation from a broader perspective. I’m currently enjoying the early levels in Neverwinter and there are lots of new players. Not everyone will have prior experiences with the genre to draw upon. I came to a complete standstill with this problem and found the whole matter infuriating. I don’t think it unreasonable to assume that for some, this incident would prejudice their view of the game. A player that is being thwarted and not having fun, has no reason to stay. Not all gamers want their leisure activities to be one of the twelve labours of Hercules. Simply put, things like this can lose customers. Hence, good tutorials, tooltips and prompts are extremely important. A gamer should never have to leave a game to find out how to play. That’s the game’s job.
Return to Neverwinter
I originally tried the MMORPG Neverwinter during its beta test in early 2013 and having checked my original notes I wrote at the time, I enjoyed it. I think the main reason I didn’t persist with the game was due to not having a major connection to the franchise and that there was a lot of competition from other MMOs at the time. If memory serves my only niggle during the beta was that you couldn’t use your skills while moving. Combat is therefore a question of running, attacking and then repositioning your character. Although you can dodge or perform a variation thereof, fighting in the game is not what I would define as “action combat”. It is more of a hybrid of old and new MMO fighting styles. However, that notwithstanding, I decided to finally re-install the game and give it another go. A lot has happened in the intervening 7 years and Neverwinter is now more polished and has a lot more content to offer.
I originally tried the MMORPG Neverwinter during its beta test in early 2013 and having checked my original notes I wrote at the time, I enjoyed it. I think the main reason I didn’t persist with the game was due to not having a major connection to the franchise and that there was a lot of competition from other MMOs at the time. If memory serves my only niggle during the beta was that you couldn’t use your skills while moving. Combat is therefore a question of running, attacking and then repositioning your character. Although you can dodge or perform a variation thereof, fighting in the game is not what I would define as “action combat”. It is more of a hybrid of old and new MMO fighting styles. However, that notwithstanding, I decided to finally re-install the game and give it another go. A lot has happened in the intervening 7 years and Neverwinter is now more polished and has a lot more content to offer.
I logged into the game and tweaked a few settings. Next, I decided to ignore a previous character and start a new one from scratch. Rather than try to relearn how to play an existing Half-Elf Wizard, I chose to create a Human Warlock. I made my choice by reading the various tool tips and have decided to see exactly how far I can progress in the game, just by relying upon the information provided by the tutorial. In the past, I’ve often researched a new MMO in advance, to ensure I don’t “make any mistakes”. This time round, I’ve elected not to make work for myself and thought it would be an interesting experiment to just fly by the seat of my pants. I like MMOs but at present do not want a major learning curve. I’m mainly looking for fun. It may be a case that eventually I have to go outside of the game for information. However, this way at least lends itself to writing about my experience.
So why a Human Warlock? Well none of the other races grabbed my attention, apart from the ones you have to pay to unlock. Until I’m sure I’ll be playing Neverwinter for a while, I’m not going to spend any money. As for the Warlock Class, it basically struck me as being the same as a Mage/Wizard without having to dress like a keyboard player in a Prog Rock band. This may sound trivial but I get really bored of the aesthetic and sartorial confines of mainstream fantasy preconceptions. Any sort of Wizard or person who dabbles in magic is instantly saddled with a rocking a “Ming the Merciless” look and it gets old real fast. Plus I want to be able to play a ranged DPS class and avoid a bow, which is another tiresome cliche. So the Warlock is a good compromise. It also plays well with the combat so far proving to be fluid. That may just be down to the fact that I’m playing at low level and the enemies are hardly robust. But so far there seems a straightforward rhythm to the skill rotation.
I am interested to see in the days and hopefully weeks to come, whether the story holds my interest and if it does anything unusual compared to the standard fantasy genre fodder. I’m glad that the NPCs are all fully voice acted and that dialogue interactions are handled in a similar fashion to The Elder Scrolls Online. I find a lack of voice acting quite jarring if I come across it in an MMO. Another thing I’m curious about is how long I can play Neverwinter before it becomes apparent that I have to spend some money or else I’m “hobbling” myself. There appears to be something similar to a VIP subscription so I will look into that further if and when it becomes appropriate. Perhaps I will finally gain some insight into the popularity of the official Dungeons and Dragons franchise. It’s another popular culture touchstone that I’m aware of but that has passed me by over the years. Hopefully I can answer all these questions in a future blog post.
Should You Have Expectations of Other Players?
Just for a change, Star Trek Online has another event. “Best Served Cold” is a Task Force Operation in which the 5 players must prevent a prison break from the Klingon gulag Rura Penthe. Complete this TFO 14 times and you can earn rewards including a Nanopulse Targ Combat Pet. If you feel disposed to do so, you can set up a private group and complete this with friends. However, most players simply use the auto-group facility that the game offers. As the interdependency of all classes has diminished in STO, there is no obstacle to quickly joining a pick up group. More often or not, there is little or no criteria for failure for these TFO’s so some players will group and do as little as possible. In some events in STO it is possible to join a group and go AFK. The activity will complete regardless of player participation and all then receive the designated reward.
Just for a change, Star Trek Online has another event. “Best Served Cold” is a Task Force Operation in which the 5 players must prevent a prison break from the Klingon gulag Rura Penthe. Complete this TFO 14 times and you can earn rewards including a Nanopulse Targ Combat Pet. If you feel disposed to do so, you can set up a private group and complete this with friends. However, most players simply use the auto-group facility that the game offers. As the interdependency of all classes has diminished in STO, there is no obstacle to quickly joining a pick up group. More often or not, there is little or no criteria for failure for these TFO’s so some players will group and do as little as possible. In some events in STO it is possible to join a group and go AFK. The activity will complete regardless of player participation and all then receive the designated reward.
Now the reason I mention all this is because I had an interesting experience today while playing STO. As ever, although specifically related to this MMORPG, the wider sentiments discussed here are applicable to many others and indeed any game that features collaborative multiplay. The “Best Served Cold” event is far from difficult and easy to complete. As far as I’m aware your team’s score doesn’t even impact on the rewards. However (and there is always a however in gaming), some players want to complete this daily event to the best of their ability, achieving all the various goals. And to do that all players participating have a part to play. Needless to say that didn’t happen in the TFO in which I was participating and someone had a meltdown in team chat as a result. This raises an interesting question. Exactly what do you expect from a PUG, assuming that you should expect anything in the first place?
After playing the aforementioned TFO several times, a clear pattern of game play emerges. There are three satellites to defend from enemy attack, then there are transports to subdue and capture. Finally, each satellite needs to be protected from freighter being used as suicide bombers. Five ships can handle this easily. Three vessels can cover the satellites while the other two can cover the transports and eliminate the explosive freighters. But of course this seldom happens. Some players meander about, while others go AFK. Often you’ll finish the event with a percentage of transports escaped and may be a satellite damaged or even destroyed. Sometimes a player will attempt to “school” others, via the Team Chat. This is usually a recipe for disaster and abuse. Others will log out of the TFO if they feel that some players are “doing it wrong”. I simply focus on what I’m doing and reconcile myself to the fact that whatever happens, at least I get my daily reward and inch closer to completing the event.
There is a lot to reflect upon here. When someone joins a random group do they have any obligation to the other players. Do they need to learn the mechanics of the event or group undertaking? Is it presumptuous of others to expect that those that they group with come with adequate provisions such as health potions etc. Is it realistic to expect other players to be as prepared as you? Well if the group activity is organised with friends or through your guild, then I’d argue that there is some sort of social contract in place. But I just cannot argue that there is a similar code of conduct for PUGs. I’d think that basic good manners and a degree of social etiquette still exists, as we see it from time to time. The person who says “Hi” in team chat. The player that tries to do multiple tasks in the group event to compensate for those who cannot or will not. Those that say “good game” before leaving the group. But sadly this sort of positive behaviour is in decline both in and outside of games.
The problem with PUGs is that they do not foster any group identity or encourage any social interaction. It is simply a means of bringing a group of players together in an expedient fashion to complete a task. No one knows anyone and most do not talk. It is an impersonal system that just reinforces that sense of anonymity so often associated with the internet. A means to an end to get what you want. Sadly most game developers don’t make any attempt to address this. A simple way to foster good behaviour and more proactive gameplay is to incentivise and reward those who do more than just show up. But until this is done, I suspect it is simply unrealistic to expect anything of other players. Encouraging behavioural change requires diplomacy and needs to be handled sensitively because many players do not take “instruction” well. A proposed change in attitudes and habits will appear to some as a personal attack. Such is the world we live in at present. Therefore, for the present it is best to expect nothing from your fellow players by default. If anything beyond occurs, then it is a bonus.
"Why Am I Doing This?"
In-depth story quests, complex systems and incrementable progression are the foundation of the MMORPG genre. The player explores the virtual world, undertakes quests, earns gear and advances through various systems that improve their stats. It’s a formula that has been tried and tested over more than two decades. It works and keeps millions of players engaged with their MMO of choice. However, no matter how much new content developers add to an MMO, there are always a percentage of players that quickly complete it and demand more. The genre is a time sink by nature and many players are happy to do exactly that. Therefore, the most practical way to address this dilemma is to attempt to slow player progression. Hence time gating, making required items “rare” and making content repeatable are just some of the ways developer’s can extend a game’s longevity. And so “grinding” has also become an integral aspect of these games.
In-depth story quests, complex systems and incrementable progression are the foundation of the MMORPG genre. The player explores the virtual world, undertakes quests, earns gear and advances through various systems that improve their stats. It’s a formula that has been tried and tested over more than two decades. It works and keeps millions of players engaged with their MMO of choice. However, no matter how much new content developers add to an MMO, there are always a percentage of players that quickly complete it and demand more. The genre is a time sink by nature and many players are happy to do exactly that. Therefore, the most practical way to address this dilemma is to attempt to slow player progression. Hence time gating, making required items “rare” and making content repeatable are just some of the ways developer’s can extend a game’s longevity. And so “grinding” has also become an integral aspect of these games.
I have mentioned in previous posts that with a little bit of creativity, you can mask grind with a veneer of narrative and panache to make it more palatable. If you put some icing on top of a plain sponge cake and you make it marginally more interesting. However, sometimes game developers dispense with even this, leaving the player facing a lengthy, unenjoyable task that is presented purely as a lengthy, unenjoyable task. And it is at this point the players ask themselves the question, “why am I doing this?” Something that developer’s should never want their paying customers thinking. Because most gamers have a set of criteria that they measure a game against. These are usually on a scale. As long as one or two of these criteria are being met then the player will get some sense of enjoyment out of their gaming activities. The moment “why am I doing this?” arises it often means that the player has reached a point where the game isn’t providing any stimulation for them.
So what are these criteria, expectations or measurements by which an MMO is judged by the player? Rather than list lots of niche and subjective examples perhaps defining three broad categories would be more appropriate? I think that at least one of these categories have to be met for an individual to want to continue playing a specific game.
“Fun”: This is a broad generalisation and a very subjective term. I use it here to mean some sort of emotional engagement that the player experiences while playing. The “fun” may be PVP, participating in a raid, undertaking a story quest, crafting, roleplaying or just riding around a virtual world on your mount. Some people also go all in on the social element of MMOs. And because all these experiences are positive and enjoyable, players are happy to continue these and similar activities.
Quid pro quo (Something for something): Sometimes an activity in an MMO may not be especially enjoyable and therefore may not fall into the “fun” category. But if it offers something in exchange for your time and effort then the player may overlook and endure the activity’s shortcomings and do it purely for the reward. The reward can be both literal or figurative. An item or a title. As long as it satisfies the player then they will keep playing. I find that a lot of my gaming is of this transactional nature. I am at times ambivalent towards what I am doing and instead focused on what it will yield.
Passing the time: This is a nebulous category but also a very common one. Many gamers will log into a game after a day’s work simply to unwind. Games per se offer a convenient and effective means of relaxing from stress and anxiety. Often the quality of the game or the complexity of the task being carried out do not matter that much. Undertaking simple, repetitive tasks such as crafting allow people to focus and destress. This is similar to putting the TV or listening to background music, just to “kill some time”. No matter how arbitrary the task or action may be, if it provides a restful distraction then it is serving a purpose. However, this is a fine line to tread.
If a game fails to satisfy any of the three aforementioned categories then the question “why am I doing this?” is bound to occur. And when it does it is often an epiphany. The MMO genre is one that fosters a culture of dedication and even obligation. The sunk cost fallacy also has a part to play. But gamers need to remember that video games are a leisure activity and service. If you don’t like your meal in a restaurant then you send it back. If you’re not enjoying the book you’re reading then stop doing so. TV shows that don’t engage can be turned off. Why should an MMO be any different? The rhetorical question “why am I doing this?” should be a major alarm bell for any MMO game developer. It should be something ever present in their mind, especially when testing content. It is unreasonable for gamers to expect all content to be an enthralling rollercoaster ride. In fact there are cogent arguments for providing content that give players some “down time”. But content should never be so dull that players question while they even bothered doing it in the first place. That is gamer Kryptonite.
LOTRO: Revisiting Landscape Soldiers
In March 2012 Turbine released Update 6: Shores of the Great River for The Lord of the Rings Online. This included the ability to summon your Skirmish Soldiers while playing PVE content. Prior to this you only had access to your soldier when playing skirmishes. Whether this was done to compete with other MMOs that have companions or crew such as Star Wars: The Old Republic or Star Trek Online is not clear. It may have been a purely financial decision, as tokens offering an hour’s access to your skirmish soldier soon appeared in the LOTRO store. Like all changes made regarding LOTRO, opinions were divided at the time. Where I saw this as an increase in player choice, others perceived it to be another step away from the spirit of an MMO and further evidence of the solofication of the genre. Eight years later, one thing is certain. Having access to Skirmish Soldiers throughout the game in general, is not the same as having a full blown companion that single player games and some MMOs offer.
In March 2012 Turbine released Update 6: Shores of the Great River for The Lord of the Rings Online. This included the ability to summon your Skirmish Soldiers while playing PVE content. Prior to this you only had access to your soldier when playing skirmishes. Whether this was done to compete with other MMOs that have companions or crew such as Star Wars: The Old Republic or Star Trek Online is not clear. It may have been a purely financial decision, as tokens offering an hour’s access to your skirmish soldier soon appeared in the LOTRO store. Like all changes made regarding LOTRO, opinions were divided at the time. Where I saw this as an increase in player choice, others perceived it to be another step away from the spirit of an MMO and further evidence of the solofication of the genre. Eight years later, one thing is certain. Having access to Skirmish Soldiers throughout the game in general, is not the same as having a full blown companion that single player games and some MMOs offer.
The reason I raise this subject now, is because I’m currently grinding through the War of Three Peaks phase in the new “mini expansion” and it is a litany of kill and fetch quests in a zone densely populated by enemy mobs. Some areas are best tackled by a small fellowship. As it is not much fun, so I decided to see if I could progress quicker by using my Landscape/Skirmish Soldier. I currently have a Warrior that is maxed out. Sadly this tactic has not proven especially beneficial because the Landscape/Skirmish Soldier is nothing more than a blunt tool. It has very limited functionality and certainly doesn't compete with the flexibility of the Captain's Herald and Lore-master's pets. You can direct it to fight a specific target but the cooldown on that skill takes too long to be of tactical use. It also doesn’t seem to do much damage when fighting an enemy. Having levelled a second character in the last 18 months I have noticed that the Landscape/Skirmish Soldier seems to be more effective at lower levels.
Hence I have toyed with the idea of retraining my Landscape/Skirmish Soldier from a Warrior to another type. However, after some research on the official forums and the LOTRO subreddit, it would appear that most folk choose either a Sage or Herbalist. This is because they can provide debuffs and healing, effectively. Archers, Bannerguards and Protectors (as well as the Warrior that I currently have) all suffer from the same problems; chaotic AI, a penchant for getting lost or stuck in the environment and generally not being able to hold enemies and kill them quickly enough. Plus, if I do decide to retrain my Landscape/Skirmish Soldier, there is the cost to consider. It would appear it takes about 60,000 Skirmish Marks to buy a new role and max out the allotted skills. I currently have 23,000 Skirmish Marks and that took a while to build up. So potentially, this could be a lengthy and costly process, which may still not yield the results I seek.
Another disappointing aspect of the Landscape/Skirmish Soldier is that they have no associated backstory and therefore I have no emotional connection or investment in them. They are no more than a meat shield. However, companions in SWTOR have bespoke stories, personalities and a varied set of skills. As there are multiple companions available in the game, you use whichever one is appropriate to your circumstances. Their dialogue and sundry banter can be both endearing and annoying. Either way, at least you care about them. And in Star Trek Online, although your away team do not have individual stories, you can at least customise their skills and gear. Having four NPCs providing support with a small degree of tactical control can be a real asset. It would therefore be nice to see something comparable in LOTRO. You should be able to use your Landscape/Skirmish Soldier in the same way you can your pet. However, I don’t think this is on SSGs priority list. It’s just another facet of LOTRO that has fallen by the wayside. Like hobbies, Epic Battles and mounted combat.
LOTRO Classic
In the last month or so, I’ve spent some time perusing the official forums for the MMORPG The Lord of the Rings Online. It suffers from many of the shortcomings you find on fan driven gaming forums, insofar as it’s monopolised by a small cadre of partisan minded players that are not an especially broad cross section of the LOTRO community. However, a wide range of thoughts and ideas about the game are discussed on these forums. Sometimes, if the planets are in the correct alignment, staff from Standing Stone Games will even deign to reply. Recently, a particularly interesting question that has frequently been raised by players finally got addressed by SSG developer Jeff Libby (AKA MadeOfLions). Namely, will there ever be a release of LOTRO Classic? An “old school” server with the game as it was when it launched in 2007. The fact that they actually answered is the main surprise here. Everything else about the actual reply is par for the course and embodies everything that is wrong with SSG and their community relations. Here is the original question and the subsequent answer.
In the last month or so, I’ve spent some time perusing the official forums for the MMORPG The Lord of the Rings Online. It suffers from many of the shortcomings you find on fan driven gaming forums, insofar as it’s monopolised by a small cadre of partisan minded players that are not an especially broad cross section of the LOTRO community. However, a wide range of thoughts and ideas about the game are discussed on these forums. Sometimes, if the planets are in the correct alignment, staff from Standing Stone Games will even deign to reply. Recently, a particularly interesting question that has frequently been raised by players finally got addressed by SSG developer Jeff Libby (AKA MadeOfLions). Namely, will there ever be a release of LOTRO Classic? An “old school” server with the game as it was when it launched in 2007. The fact that they actually answered is the main surprise here. Everything else about the actual reply is par for the course and embodies everything that is wrong with SSG and their community relations. Here is the original question and the subsequent answer.
Question by LotroVidz: Also most of the devs seem to not be original devs from 2007, so how can they know without asking the player base? MOL didn't even understand why players ask for a classic version of the game. He doesn't seem to understand how much of a different game the original Lotro was.
Answer by Made of Lions: Hi there, original dev from 2007 here. No, I understand it. I also love a lot of the games I played years ago (the amount of money I've spent buying digital versions of the games I loved from the 90s is downright embarrassing), so I know what it is to look back at something and miss it. I would personally love to see a version of LOTRO from launch, to run around in old-timey Eriador and see it in all of its 2007 glory. I stood in line at my local Gamestop on launch day to buy the strategy guide I also helped compile, and I remember running around Breeland listening to players be... stumped... about the location of the Hanging Tree, which was harder to find back then. There's just something about a brand-new MMO, when it's a vast and undiscovered world of mystery and full of promise. You won't find a bigger fan than me, and I would have a great time running around Original Recipe LOTRO. That would be a great afternoon.
But it doesn't have the longevity you remember. It's a snapshot, frozen in time, and from our perspective it's a snapshot that would remove tens of thousands of fixes, some minor, but many serious. "But I liked it better before!" you say. "I want a version that only has what I like, and doesn't have anything that I don't! I want you to restore Frodo's Burden to the slow and frustrating experience it started as." I hear you, and I understand, but our Engineers have plenty on their plates already without being tasked to revert LOTRO to the years-old state that best suits your taste. Engineers in particular are allergic to undoing their own fixes, since those tend to be the most important when compared to the kind of things Content usually has to fix. Frodo's Burden, alas, will remain in its adjusted state. MoL
It can be difficult sometimes to accurately interpret the tone that may or not be present within any written response. Some people believe that there is a degree of condescension present in Jeff Libby’s reply and that again we see SSG dealing with customer questions as if they’re an inconvenience or nuisance. Whether that is true or not is something that we have to decide for ourselves. Semantics and diplomacy aside, the statement does raise some interesting points.
Does the original code for the Shadows of Angmar version of LOTRO still exist? Are there backups of previous server builds or would all previous patches and content updates have to be manually “unpicked”?
Assuming that an earlier version of LOTRO could be made available, exactly how would SSG monetise it? This is an important question as there would naturally be costs incurred when running LOTRO Classic. Would the VIP subscription yield enough revenue to make such a venture viable? There was no store present in LOTRO in 2007 and the game as it was then has no immediate means of running store based transactions in-game.
Would producing and maintaining LOTRO Classic be a wise division of SSGs development resources? Is SSG just too small a gaming developer to be able to sustain multiple servers with multiple iterations of the same product?
Would LOTRO and the player community be better served by SSG focusing their finite resources on a major bug fixing project? Would the overhauling of problematic systems and developing new kinds of innovative content attract new and lapsed players back to the MMO and extend the games lifespan?
But I think the biggest issue with Jeff Libby’s response is his point that players may well think they’d like to play LOTRO Classic but they don’t really want it, because their judgement is being clouded by nostalgia. I consider this to be a patently false axiom. A similar argument was perpetuated by Blizzard for years, when players asked for World of Warcraft Classic. It proved totally wrong and we now have such an iteration of that game and it appears to be doing fine. Many LOTRO players would love to get their hands on some of the older systems that have now been replaced, or play through some of the instances and raids before they were nerfed and split up. One of the major appeals for roleplayers is simply being able to exist in a virtual Middle-earth. The game as it was in 2007, although technically smaller, felt bigger than it does now. Travelling around originally took longer and players did not immediately have access to mounts. LOTRO Classic may even tempt some newer players to come and see how much the games changed over time.
The LOTRO Community can be myopic and even a little partisan. But many have grown old with the game and are fully aware of what they’d be getting if a version of LOTRO Classic became available. They are fans but not necessarily fools and it is disingenuous for anyone at SSG to patronise them. I’m of the opinion that SSG could, if they wanted too, produce a form of LOTRO Classic. They just don’t want to as I’m sure it will be a lot of hard work and that the issue of integrating the in-game store is a major problem for them. But because of the way that SSG handles communication and interacts with its community, this question is never going to go away. If they clearly, politely and categorically said that they can’t or won’t produce a form of LOTRO Classic and then gave a sound reason, then the player base may well move on. But candid and direct communication is not their style. However, there may be a small ray of hope. Ultimately, the decision regarding LOTRO Classic may not be SSGs to make. If their “publisher” Daybreak Game Company felt that there was money in such a project, there could be a complete U-turn on this subject.
MMO Nostalgia
Every now and then, when I log into The Lord of the Rings Online, as I ride through a new zone and drink in the vividly realised landscape and sumptuous ambient music, I am smitten by a wave of nostalgia. Just for a few seconds, I recall the emotional excitement of being in a virtual Middle-earth for the first time. I also remember the camaraderie and good company I experienced when I started playing this MMO in 2008. It is a powerful experience but sadly very short lived. Something subsequently happens to take me out of my reverie and bring me back to the current state of the game with a bump. This can be hitching, a major lag spike or a Dwarf irritatingly jumping up and down in my peripheral vision as I peruse the Auction House. Hence my present relationship with LOTRO and indeed the MMORPG genre is one based upon nostalgia and a hint of sadness. I still enjoy LOTRO mainly because of the stories and lore, as well as my friends in our kinship. But I no longer experience the game, as I did over a decade ago. And I miss that.
Every now and then, when I log into The Lord of the Rings Online, as I ride through a new zone and drink in the vividly realised landscape and sumptuous ambient music, I am smitten by a wave of nostalgia. Just for a few seconds, I recall the emotional excitement of being in a virtual Middle-earth for the first time. I also remember the camaraderie and good company I experienced when I started playing this MMO in 2008. It is a powerful experience but sadly very short lived. Something subsequently happens to take me out of my reverie and bring me back to the current state of the game with a bump. This can be hitching, a major lag spike or a Dwarf irritatingly jumping up and down in my peripheral vision as I peruse the Auction House. Hence my present relationship with LOTRO and indeed the MMORPG genre is one based upon nostalgia and a hint of sadness. I still enjoy LOTRO mainly because of the stories and lore, as well as my friends in our kinship. But I no longer experience the game, as I did over a decade ago. And I miss that.
LOTRO was my introduction to the MMORPG genre. And when I started playing, “multiplayer” was still an integral aspect of such games. It was clear right from the get go that much of the content was designed for groups and if you wished to progress through the game, you’d be dependent on playing with others. However, I was at a point in my life where I had the time available to sink into such a game, mainly because I was living alone. Furthermore, this kind of gaming experience was still novel for me and I enjoyed the company of other gamers. I fortunately hooked up with some like minded gamers who were loitering around a particularly nasty enemy and necessity brought us together to defeat it. Names were subsequently added to a friends lists and shortly thereafter I found myself joining a kinship (guild) with the same people. Circumstances, along with a lack of exposure to games of this kind meant that for the next few years this MMO was my game of choice.
Between 2008 and the present, I have played most major MMOs at some point. Each new game has always promised something “different”. Sometimes this has been the case. Rift brought “dynamic content” to the mainstream. However, over time trends have changed. Tab targeting and skill rotations have given way to action combat and greater situational awareness. The reliance on the traditional “trinity” of classes has been replaced by more flexible builds. But if you can heal yourself and adapt to different situations, then the need to group is negated. Social game play has become optional and for many players unnecessary. Other genres have successfully adopted elements from the MMO. Hence, many cooperative games have poached former MMO players. Thus, several decades on from the halcyon days of Ultima Online and EverQuest, the MMO genre has now become a distinctly niche market product. It retains loyal gamers but is no longer seen by the video games industry as the “future of gaming (AKA cash cow) they once thought it to be.
It can be argued that the MMORPG genre has never reached its full potential. The right balance of features and game mechanics has never quite been implemented in any game. Players cannot make any lasting changes upon the virtual world that they play in. Housing has never really progressed beyond a cosmetic storage zone. Linear progression and grinding for gear is still the primary focus of many games. The social aspect of these types of games have all too often diminished and the developers seldom do anything to incentivise such activities. And many players never fully experience the majority of the content that a game has to offer. Twelve years on, I often get this sense of a missed opportunity whenever I log into LOTRO. It’s a somewhat saddening feeling. The game get’s content updates but it tends to be just more of the same and there’s no innovation from developers Standing Stone Games. The same can be said for other MMOs to a greater or lesser degree. They seldom do anything radically different from their competitor and once established, just continue doing things in the same idiom. It may be that this is part of the genre’s appeal. It certainly isn’t too difficult to migrate from one MMO to another, as they all broadly do the same thing.
Nostalgia is a powerful emotion and the video games industry has wisely chosen not to ignore it. Hence in recent years we have seen “classic” iterations of various MMOs where early versions of a game are made available again. The growth in rogue servers of games that have long been officially shutdown is another interesting development. The evolution of MMOs has not been to everyone’s liking and some gamers hanker for “how things used to be”. For me, my relationship with MMOs peaked between 2008 and 2011. A perfect storm of events contributed to this genre being the apple of my eye. But change is an inherent part of life. MMOs and I are no longer what we used to be. Yet I still play them in memory of what was and for those occasional, fleeting moments when I briefly reconnect with the past. And then it briefly feels like going home. One day I shall finally part company with this genre and move on. But not yet.
LOTRO: Update 28 - War of Three Peaks
Players of the popular MMORPG The Lord of the Rings Online were informed just 24 hours ago by developers Standing Stone Games, that the new “mini expansion” would be released today. Under normal circumstances, Update 28 - War of Three Peaks would have just been marketed as a content update and have been free to VIP subscribers, lifetime account holders and purchasable with LOTRO points by F2P players. However, these are far from normal circumstances. From March to May this year, LOTRO enjoyed a major renaissance as the lockdown brought players back to the game. SSG felt so confident in this surge in the playerbase that they made all previous updates available for free. However throughout June, July and August the game suffered major technical problems that lead to the majority of game servers being down for weeks. During that time many players took their business elsewhere or at the very least deferred subscribing until the technical issues were resolved. This left a major hole in SSG’s finances, hence the latest update miraculously became a chargeable “mini expansion”.
Players of the popular MMORPG The Lord of the Rings Online were informed just 24 hours ago by developers Standing Stone Games, that the new “mini expansion” would be released today. Under normal circumstances, Update 28 - War of Three Peaks would have just been marketed as a content update and have been free to VIP subscribers, lifetime account holders and purchasable with LOTRO points by F2P players. However, these are far from normal circumstances. From March to May this year, LOTRO enjoyed a major renaissance as the lockdown brought players back to the game. SSG felt so confident in this surge in the playerbase that they made all previous updates available for free. However throughout June, July and August the game suffered major technical problems that lead to the majority of game servers being down for weeks. During that time many players took their business elsewhere or at the very least deferred subscribing until the technical issues were resolved. This left a major hole in SSG’s finances, hence the latest update miraculously became a chargeable “mini expansion”.
A month ago the new update was previewed on the Bullroarer test server and it became clear that it was just more of the same. IE Just another zone with multiple quest hubs. Essentially the same sort of material that SSG have been producing for the last few years. So if this was to be sold as a “mini expansion” then there would have to be some additional content included as well to justify selling it. Hence, the LOTRO community braced themselves as they awaited the pricing details for the War of Three Peaks, as Update 28 has been formally named. SSG usually sells three versions of an expansion. A Standard Edition, a Collector’s Edition and an Ultimate Fan Bundle. It should be noted there have been controversies in the past over previous legitimate expansions and their respective value for money. Oddly enough, SSG decided not to announce the price or exact content of all three editions until today when the “mini expansion” formally launched. However, marketing emails were sent out to some players so the pricing of the three editions became known by midday.
As you can see, the pricing for this mini expansion” is broadly comparable to the previous full expansion Minas Morgul. Considering that War of Three Peaks is just the size of a regular content update, the prices are exorbitant. The Standard Edition is the only one that I will even consider buying as there are insufficient extras in the other two versions to justify their cost. There has already been a degree of “pushback” over on the official LOTRO forums as players voice their displeasure at the pricing and the entire way this situation has been handled. I suspect that if the outcry is big enough, you may find SSG adding additional content to the Collector’s Edition and Ultimate Fan Bundle to try and redress the balance. But there are wider issues here beyond the mere price of this “mini expansion”. Are we about to see a major restructuring of the games business model? If so, is this change in policy down to SSG or their publisher (and potentially owners) Daybreak Game Company?
Charging all LOTRO players for future content updates may well become the “new normal”. Up until now, content updates have been free to subscribers and lifetime account holders. F2P players would purchase Quest Packs for new zones. However this may not have proven especially profitable. When I play LOTRO I subscribe a month at a time. The monthly fee is £9. Quest Packs cost on average 795 LOTRO points (approximately £8). During the course of a month I could play through two or three zones, making a subscription a lot more economical than buying all the respective Quest Packs. Furthermore, lifetime account holders have always received (up to now) access to all new content updates free of charge, so SSG has never made any revenue of this type from this section of the LOTRO community. It has often been argued that lifetime accounts for LOTRO were sold too prolifically during the game’s early years and as a result there is a large percentage of players that do not have to spend any money except for major expansions. If these current practises cease and everyone who plays has to buy new content three times a year then there is scope for SSG to increase their revenue.
However, if the sale of all new content became mandatory, it would invalidate the need for a monthly subscription. At present the only real advantage of subbing is free access to new content and the following additional services. Mailbox Field Access. Custom character portrait frame. Access All Character Trait Slots. Daily +100% XP*. 500 LOTRO Points per month. Free weekly Gold Hobbit Present.Access All Quest Packs and Skirmishes*. Access All Monster Classes. Many of these could be sold individually via the LOTRO store or bundled into a “starter pack” or something similar. The stipend of LOTRO points is a nice bonus and one that I enjoy but it is totally dependent on a subscription. It therefore isn’t really “free” but more of a quid pro quo. It should be noted that the MMORPG Star Trek Online removed subscriptions as of Spring 2018. Many of the benefits that came with subbing to that game simply became one off purchases.
All things considered, perhaps the release of War of Three Peaks as a “mini expansion” is more than just a short term fiscal adjustment, designed to fill a shortfall in the quarterly balance sheet. It may be part of a complete recalibration of the business model for LOTRO and a way to ensure that all players pay equally for the new future content that comes to the game. If that is the case then SSG needs to ensure that all updates meet a high standard. The LOTRO community is very supportive of the game and has more than its share of “whales” who buy cosmetic items prodigiously. However, potential changes such as these indeed to be implemented carefully and require adept community relations, marketing and PR to effectively sell them to the players. Skills that SSG are not renown for. It will be interesting to see how things pan out in the weeks to come. Firstly with the immediate reception of the new “mini expansion” and its respective value for money. Secondly, whether SSG formally announce a revision of the game’s business model. All of which could be a turning point for LOTRO but whether for good or ill remains to be seen.
LOTRO: Even More Community Management Problems
Video games are a somewhat unique consumer product, in so far that we, the customers, broadly seem to have a far more personal relationship with them compared to other recreational activities. For example, I subscribed to several online streaming services that produce TV and film content. However, I never worry about how well their business model is performing, nor do I particularly concern myself with their public relations image. I simply “pay and consume” and as long as I have no technical problems that impede my access, then that is the extent of my relationship with them. I also enjoy Hendrick’s Gin but I don’t worry about the manufacturer, William Grant & Sons. But for some reason, my relationship with video games is different. I am far more au fait with the activities of both the developers and publishers, as well as their overall corporate standing. I suppose it’s because video games are an interactive activity and that make things more personal.
Video games are a somewhat unique consumer product, in so far that we, the customers, broadly seem to have a far more personal relationship with them compared to other recreational activities. For example, I subscribed to several online streaming services that produce TV and film content. However, I never worry about how well their business model is performing, nor do I particularly concern myself with their public relations image. I simply “pay and consume” and as long as I have no technical problems that impede my access, then that is the extent of my relationship with them. I also enjoy Hendrick’s Gin but I don’t worry about the manufacturer, William Grant & Sons. But for some reason, my relationship with video games is different. I am far more au fait with the activities of both the developers and publishers, as well as their overall corporate standing. I suppose it’s because video games are an interactive activity and that make things more personal.
Hence, as a long time player and supporter of the MMORPG The Lord of the Rings Online I worry about the games long term future. It can be cogently argued (and I have done so myself in the past many times) that it is pointless adopting such a stance but I think this ultimately is just a foible of the human condition. It is in our nature to form communities around the things we love irrespective of whether such communities genuinely have any impact and traction. So bearing this in mind, I think that LOTRO is at a crossroads and that a triumvirate of problems could coalesce and have a very negative impact. The first of these three are technical issues that stem from the fact that LOTRO is a 13 year old game. If a subscription game doesn’t run reliably and consistently then some players take their business elsewhere. The next problem is the business model and the way that Daybreak Game Company is squeezing too hard. Update 28 becoming a “mini expansion” is a succinct example of this. And finally there’s the community relations and communications. They’re poor and often conducted in a very peremptory tone.
There has been a conspicuous lack of information regarding The War of Three Peaks since the preview on the Bullroarer test server on 23rd September. I don’t think the player base was especially impressed with what is essentially just another content update. However, SSG recently stated that the “mini expansion” would be coming in the next week or so. But when asked for further details community manager Jerry Snook stated that SSG would not reveal details of the three different versions of the new content update until the day of its release. If this were any other developer I would’ve been surprised by such a response but after years of such indifferences from SSG, I simply shrugged. They’ve always been shocking at marketing their own content. In recent years, teaser videos have always been hastily produced and hardly make the new content look exciting. Information has always been confined to the forums and never shouted from the rooftops. So the fact that SSG feels disinclined to market The War of Three Peaks is frankly par for the course. I used to think they were just bad at this stuff. I now think they just take their customers for granted.
In the past decade there have been several occasions where the future of LOTRO has appeared to be in doubt. Whether this was the case or not is another matter. However, due to the lack of communication that habitually blights this games community management, we’ve worried about license renewals, corporate takeovers and server relocations over the game’s lifespan. Ultimately, LOTRO has survived and continues to so due to its devoted community. They love the game and its realisation of Middle-earth. The fact that there is no alternative is another major factor. Yet SSG seem to be oblivious to this and have basically given a key role that is supposed to act as a conduit between consumer and vendor to a very grumpy man who always gives the impression he’d much rather be doing something else. They need to fix this problem, along with the technical issues and the business model. God help them if The War of Three Peaks is a dog’s dinner. You can’t keep kicking your community indefinitely, because eventually it will turn on you and leave.
Star Trek Online: Beginners Guide Part 2 - Careers, Factions and Species
Welcome to the second part of my Star Trek Online: Beginners Guide. I thought it may be useful to write a series of posts, offering practical information for those who are just starting out in STO. Nothing fancy or in any way definitive. Just a few basic tips that may help orientate the new player. I’ve been playing STO since its launch in 2010 and this MMO has seen a lot of changes. The game features a lot of systems and mechanics that are not always immediately intuitive to grasp. So I’ll be doing my best to cover a selection of these in each post and try to provide a broad overview. Like a lot of advice, it can be subjective. Ultimately it comes down to each player how they wish to play. In this instalment, I shall be writing about career paths, factions and races.
Welcome to the second part of my Star Trek Online: Beginners Guide. I thought it may be useful to write a series of posts, offering practical information for those who are just starting out in STO. Nothing fancy or in any way definitive. Just a few basic tips that may help orientate the new player. I’ve been playing STO since its launch in 2010 and this MMO has seen a lot of changes. The game features a lot of systems and mechanics that are not always immediately intuitive to grasp. So I’ll be doing my best to cover a selection of these in each post and try to provide a broad overview. Like a lot of advice, it can be subjective. Ultimately it comes down to each player how they wish to play. In this instalment, I shall be writing about career paths, factions and species.
Q: Which career is best for new players?
A: The answer to this conundrum really comes down to playstyle and personal choice. There is no optimal path as such in STO. Yes some builds can deliver higher DPS but game skill also plays a part. Having the so-called “best” doesn’t mean you’ll perform in a comparable fashion. So to begin with there are three career paths in STO. A Tactical Captain deals damage, an Engineering Captain is designed to absorb damage and is thus a tank and a Science Captain focuses on buffs, debuffs, energy drain, hold and heals. All three careers have their own strengths and weaknesses. However, these can be tempered by your choice of traits, skills, ground and space gear and ship. And this is where the enjoyment lies; creating your own hybrid build. IE an Engineer using a heavy cruiser to tank, or a Science Captain focusing on healing while using a fast tactical escort.
Q: What faction should I choose?
A: At present there are six factions in Star Trek Online.
Starfleet (the 25th century Federation faction).
Klingon Defence Force.
Romulan Republic.
TOS Starfleet (the 23rd century Federation faction).
Dominion.
DSC Starfleet (the 23rd century Federation faction, Discovery era and pre-TOS).
All of which offer levelling from 1 to 65 (the present level cap) apart from the Dominion which starts at 60 and extends to 65. Each faction has bespoke traits and offer an initially unique storyline for approximately a third of the game. There then comes a point when certain missions are completed, the main story becomes centralised and applicable to all factions. At this juncture, Dominion faction players and Romulan Republic players must decide whether to ally themselves with either Starfleet or the KDF. Once this choice is made, it cannot be changed. However, at this point, as the story is the same to all factions, the only major differences are the NPCs who bestow missions and more importantly what vessels you have access to. The latter is an important consideration.
Personally, I don’t think any faction has a superior story arc. All have been overhauled over the years and are now very well realised. I think most players choose a faction based upon their personal relationship with Star Trek. I was raised on reruns of Star Trek TOS, so the TOS Starfleet faction certainly provided a great “fan service”. If you love Klingon culture then the KDF faction is an ideal choice. Remember that STO has a wealth of voice acting from original cast members which greatly adds to the game’s ambience. It can be argued that the Dominion faction and DSC Starfleet faction storylines are a little shorter than others but such brevity may suit some players. It should also be noted that developers Cryptic have been pragmatic and created the most ships for the most popular faction in the game, which is Starfleet. There are not quite as many vessels available for some factions. However, the allegiance system has addressed this. Plus there are some unique crossfaction vessels.
Q: What species should I pick?
A: Again, there is no single species that has a definite advantage over others in STO, although some have desirable unique traits. But as I previously mentioned, there are many other factors that affect your build and its viability, so it is ultimately a matter of choice. Each faction has a variety of races available. Lore dictates that certain races cannot be accessed by certain factions but Cryptic have been quite inventive with regard to fudging this to a degree. At present the following species are available to the following factions.
Starfleet: Andorian, Bajoran, Benzite, Betazoid, Bolian, Caitian*, Cardassian*, Ferengi, Human, Klingon*, Liberated Borg**, Pakled, Rigelian, Saurian, Talaxian**, Tellarite, Trill, Trill (Joined)*, Vulcan, Alien.
Klingon Defense Force: Cardassian*, Ferasan*, Gorn, Klingon, Lethean, Liberated Borg**, Nausicaan, Orion, Talaxian**, Trill (Joined)*, Alien.
Romulan Republic: Romulan, Reman, Liberated Borg**, Alien
TOS Starfleet: Andorian, Human, Tellarite, Vulcan.
Dominion: Jem’Hadar, Jem’Hadar Vanguard*.
DSC Starfleet: Human, Vulcan, Alien.
* Purchasable from C-Store
** Requires lifetime subscription
If you cannot make up your mind or because of your choice cannot access a specific species, then consider picking “alien” as a race. It has the most visual customisation options available in the game and hence you can create an avatar that looks Human, Vulcan, Andorian etc. You can also create faux Cardassians and replicate a passable facsimile of many other races in the game. Another advantage of the “alien” is that it doesn’t have fixed racial traits and the player can choose an additional ground and space trait instead.
A Month in Gaming
September has been a difficult month. A family crisis and subsequent bereavement meant that gaming got pushed down the daily agenda. However, after the various chores and duties were done I did need some downtime and means to relax. Hence I did play some games in a limited fashion. Nothing fancy, just stuff like Fall Guys: Ultimate Knockout and Gang Beasts, which are light-hearted and undemanding. I also took the time to log on to The Lord of the Rings Online test server and check out the preview of the forthcoming “mini-expansion”. Not only was this informative but it provided material for a blog post. But overall I didn’t really achieve anything substantial with my gaming throughout September. Gaming was relegated to being just a convenient diversion from the immediate problems I’ve been facing but as such, it did fulfil that role well.
September has been a difficult month. A family crisis and subsequent bereavement meant that gaming got pushed down the daily agenda. However, after the various chores and duties were done I did need some downtime and means to relax. Hence I did play some games in a limited fashion. Nothing fancy, just stuff like Fall Guys: Ultimate Knockout and Gang Beasts, which are light-hearted and undemanding. I also took the time to log on to The Lord of the Rings Online test server and check out the preview of the forthcoming “mini-expansion”. Not only was this informative but it provided material for a blog post. But overall I didn’t really achieve anything substantial with my gaming throughout September, apart from finishing the main story in The Sinking City . Gaming was relegated to being just a convenient diversion from the immediate problems I’ve been facing but as such, it did fulfil that role well.
At present, Call of Duty Modern Warfare/Warzone continues to provide what I call “quick fix” gaming. I’ve been playing since April and every new season, developer’s Infinity Ward continue to add new features to keep the game engaging. Season Six started on 29th September and came with some interesting new maps and weapons to unlock. At present there appears to be a glitch with the SP-R-208 marksman rifle, as there is no bullet drop. Hence it has temporarily become the weapon of choice of all “wannabe” snipers. Even I can hit things with this weapon. There’s also another glitch with the AS VAL silenced assault rifle. When converted to use SPP ammunition, these armour piercing rounds penetrate everything with no reduction in bullet velocity. You can effectively shoot through an entire building and hit a target. I suspect that a patch will quickly eliminate these issues.
Despite my lack of time for in-depth gameplay during September, I did acquire four new games, which came as a surprise to me given the circumstances. Firstly, I was gifted Spiritfarer via Steam. This is a charming and thoughtful game. You play as Stella, (accompanied by her pet cat Daffodil), who takes over from the mythological Charon as the new Spiritfarer. As a ferrymaster you must sail the sea to find spirits, grant their last wishes and finally take them to the Everdoor, the gateway to the afterlife. This is a game that provides relaxation and an opportunity to reflect on the nature of life and death. I also bought two new RPGs. Elex and Horizon Zero Dawn. The latter is a known quantity and a recent console conversion. The former is a smaller title developed by Piranha Bytes who previously made the Gothic and Risen franchises. Elex mixes futuristic and medieval locations, in which the player can use guns, swords and magic against enemies. Finally Toren is an action adventure puzzle game from a small independent Brazillian developer. I found the basic premise of a baby girl protagonist who grows up as she progresses through a trap filled tower intriguing.
In October, I plan to start playing one of the above RPGs and try again to see if I can catch up with content in The Lord of the Rings Online. I’m hoping that there will be an improvement in server performance. It will also be interesting to see how the community responds to the “mini-expansion”. I may return to Star Trek Online but that is more of a question of conducting research for a series of blog posts. What I crave the most from my gaming at present is something different. Hence I have tried content outside of my usual genres during the lockdown. I cannot find any compelling reason to return to The Elder Scrolls Online at present. That is a game I like to apply myself to, due to the richness of the lore. I don’t want to just dabble with it, so I think I’ll keep it in reserve for later. I suspect it may well be a difficult autumn and winter so perhaps an MMO such as this, will be the ideal solution to the dark nights.
Star Trek Online: Buying Reputation
It would appear that Standing Stone Games isn’t the only MMORPG developer making controversial business decisions at present. Cryptic announced yesterday that they were introducing a means to purchase reputation tiers in Star Trek Online. A move that was met with much virtual eye rolling over on the games unofficial subreddit and more angry comments on the Massively Overpowered website about “pay to win”. The main issue isn’t the adding of this particular mechanic to the game. STO is no stranger to adding services that allow you to bypass “the grind” by spending money. Monetisation has been built into the game since it went F2P in spring 2012. The primary objection to this rep buyout system is the price which is about £20. Furthermore this only buys reputation up to Tier 5. Tier 6 still has to be earned and it’s a particularly arduous chore. There are also 13 reputation factions to complete.
It would appear that Standing Stone Games isn’t the only MMORPG developer making controversial business decisions at present. Cryptic announced yesterday that they were introducing a means to purchase reputation tiers in Star Trek Online. A move that was met with much virtual eye rolling over on the games unofficial subreddit and more angry comments on the Massively Overpowered website about “pay to win”. The main issue isn’t the adding of this particular mechanic to the game. STO is no stranger to adding services that allow you to bypass “the grind” by spending money. Monetisation has been built into the game since it went F2P in spring 2012. The primary objection to this rep buyout system is the price which is about £20. Furthermore this only buys reputation up to Tier 5. Tier 6 still has to be earned and it’s a particularly arduous chore. There are also 13 reputation factions to complete.
The reputation system in STO becomes available at level 50 (there are currently a level cap of 65 in the game). Players can undertake various repeatable PVE group content and earn reputation marks. These are then used on reputation projects which unlock the various tiers. As each tier is completed the player can then access specific reputation based traits, armour weapons and ship consoles. These sets offer significant statistical improvements over standard gear and some have become part of the current game build meta. Hence unlocking all 13 factional reputations is desirable. If you log into the game daily and earn marks for all factions, it will take about two month or so to complete all. However, such an undertaking requires a lot of dedication and would monopolise a players activity in-game significantly. So it is hardly surprising that Cryptic have decided to “ease” this process for players.
The problem lies in the cost and the fact that STO is becoming more focused upon catering to “whales”. I am a member of the Reddit Alert fleet and it has a large amount of players that invest heavily in the game. The net result is a very clear financial divide in the games community. There are still plenty of free options available to players as long as they’re prepared to grind for them. But all too often you’ll find players from opposite ends of the spectrum when playing PVE group Task Force Operations. Those who have a standard ship with gear dropped from missions or bought from the Exchange. And those with lock box vessels and maxed out gear from the reputation system and colony suppliers. Naturally this causes a disparity in combat performance, which then leads to players not wanting to auto group. And if you can’t group then you can’t easily earn the rep tokens. And so the divide in the community increases further.
A Month in Gaming
I’m still somewhat shocked that August has been and gone. Even by 2020 standards it’s been an odd month. Due to illness in the family, my schedule has been turned on its head and subsequently there has not been as much time for gaming as I’ve previously enjoyed. However, I tried to put what time I had to good use. I attempted to return to the MMORPG The Lord of the Rings Online once again, to see if I could continue through the epic story. Sadly, the game has run into further server related issues, just as it did last month. Standing Stone Games community manager Jerry Snook was a little “snippy” in responding to players' concerns and at present there are no details regarding what the problem is and when it will be resolved. If this issue persists I suspect that it is going to do some genuine harm to both the player base and community relations. I hope matters improve for SSG and LOTRO over September.
I’m still somewhat shocked that August has been and gone. Even by 2020 standards it’s been an odd month. Due to illness in the family, my schedule has been turned on its head and subsequently there has not been as much time for gaming as I’ve previously enjoyed. However, I tried to put what time I had to good use. I attempted to return to the MMORPG The Lord of the Rings Online once again, to see if I could continue through the epic story. Sadly, the game has run into further server related issues, just as it did last month. Standing Stone Games community manager Jerry Snook was a little “snippy” in responding to players' concerns and at present there are no details regarding what the problem is and when it will be resolved. If this issue persists I suspect that it is going to do some genuine harm to both the player base and community relations. I hope matters improve for SSG and LOTRO over September.
However, it hasn’t been all doom and gloom. I decided to buy Fall Guys: Ultimate Knockout, partially due to the wealth of positive reviews and feedback surrounding the game. It is great fun and often very amusing but I do seem to have developed a love hate relationship with the gameplay. I’ve failed to qualify for more than four games in a row and hence have not experienced much variety in races and challenges so far. I’m also not a fan of the team games, as I hate losing due to others, rather than my own actions. Hence progressing through the season pass is a grind. However, I occasionally have some good fortune and no matter how poorly you play, there’s always someone worse than yourself. The large number of “Tryhards” in the game are also a drag at times, as are players using the “grab” function in a negative fashion. But then it’s hard to stay pissed off with a game that lets you dress as a Triceratops.
I have made good progress through the Season Five Battle Pass in Call of Duty Modern Warfare/Warzone. As I suspected, players were initially quite happy to swamp the train that’s been added to the game. But a month on, no one seems interested anymore and it is substantially less dangerous to investigate now. The new FiNN Light Machine Gun has proven useful to players like me. I use the XRK LongShot Adverse barrel which provides not only an increase in range but an insane rate of fire. If you’re not especially accurate with your aiming, then these factors are a real boon. There is a degree of recoil to deal with but this can be compensated by firing in rapid bursts, rather than just holding down the trigger and hosing the gun around. Plunder continues to provide the best of both worlds with regard to play styles, so once again CoDMW/WZ has managed to hold my interest for yet another calendar month.
Over the next month, I shall be making a concerted effort to complete The Sinking City. I find that if I get sidetracked with too many other games, it is always the RPG that I’m playing that suffers. This is probably due to the fact that they need a more substantial time investment, so you can absorb the narrative. I have enjoyed this Lovecraft inspired game, despite its foibles and flaws. It certainly nailed the main themes of the Cthulhu Mythos. I think that I shall replace it with yet another RPG, as I like games with open worlds and dense lore that I can lose myself in. So I may purchase GreedFall next. It bears quite a few similarities to Amazon Game Studios forthcoming MMORPG, New World. However, after several beta tests, I have decided that the latter is not to my liking and think that the former will be a more suitable alternative. I hope that September doesn’t prove to be as tumultuous as August and that I can find the time to accommodate a new game.
Thoughts on the New World Preview
I, like many of my fellow bloggers, have been afforded an opportunity to try Amazon Game Studios forthcoming MMO New World, three times over the last 18 months. I did so twice, playing the two previous private tests. As a result of these experiences I have opted not to explore the latest public preview. I haven’t said anything prior to today regarding the game due to the NDA but as that has now been lifted I can express my opinions. Simply put, New World is not for me. It is certainly not a bad MMO and the developers have made some radical changes in the game’s design as they’ve responded to player feedback. The initial alpha test showcased an open world PVPcentric game. The second release tempered that with more PVE content. However for me, New World just doesn’t offer the things that I specifically enjoy about the MMORPG genre. I think with continued polish and fine tuning, it will be a solid game upon release and I’m sure it will find its particular niche.
I, like many of my fellow bloggers, have been afforded an opportunity to try Amazon Game Studios forthcoming MMO New World, three times over the last 18 months. I did so twice, playing the two previous private tests. As a result of these experiences I have opted not to explore the latest public preview. I haven’t said anything prior to today regarding the game due to the NDA but as that has now been lifted I can express my opinions. Simply put, New World is not for me. It is certainly not a bad MMO and the developers have made some radical changes in the game’s design as they’ve responded to player feedback. The initial alpha test showcased an open world PVPcentric game. The second release tempered that with more PVE content. However for me, New World just doesn’t offer the things that I specifically enjoy about the MMORPG genre. I think with continued polish and fine tuning, it will be a solid game upon release and I’m sure it will find its particular niche.
As I mentioned in a somewhat cryptic fashion in a prior post, New World sets out its stall quite clearly in the initial cutscenes, offering a standard story about the colonisation of a new island called Aternum. Set in the mid 17th century, the aesthetic of the game is of British America from that era, with a heavy dose of the supernatural and arcane thrown into the mix. During the test that I participated in my character woke up on the shore after a shipwreck; a very traditional MMO trope. The initial levels as I battled across the beach were designed to introduce the new player to the combat system, inventory and skills trees. All of which are very standard and intuitive. The action combat felt very fluid and it was not difficult to understand and implement blocking with a shield, flanking an enemy and then striking with a sword with light or strong attacks. There are then special skills with substantial cooldowns that can then be used tactically. I felt that this was one of the best aspects of the game and is one of the better implementations of action combat that I’ve experienced.
Sadly, I was less enamoured with the meat and potatoes of the rest of the game. The game engine, character realisations and environments are well designed. But there are no classes or specific roles as such. You choose armour and weapons types to suit your own preferences. This flexibility plays into the game’s original sandbox remit, which has now been augmented. The quests are somewhat arbitrary and clearly show how that they’ve been added at a later date to facilitate a change in the game’s direction. These mainly act as a means to send you to different parts of the island and gather resources. There is no complex, overarching narrative that I am aware of. The player gleans information about the island’s lore through exploration and what they find. The NPCs offer only text interactions and there is no voice acting. The game’s economy is driven by players via Trading Posts so you won’t be getting rich by selling trash loot to NPCs. You can salvage loot and repurpose the resources they yield for crafting.
Eventually after earning new gear and familiarising yourself with the games systems, a new player will eventually progress on to one of the major settlements in a region. These are held by varying factions and at this point you get to choose who you wish to ally with. Naturally it is here that the games PVP systems come into play. And it was at this point that I decided that I didn’t wish to play any further as the game had nothing further to offer me. I like complex narratives and storylines that twist and turn. I like voice acting and NPC with personalities, especially when they become recurring characters. I also enjoy the communities that spring up around MMOs. I suspect because New World still heavily leans towards PVP, rather than roleplay and story telling, its community will again not be for me. Beyond this, I can’t really say much more about this MMO. I haven’t played it to any great degree. Just enough to know that it’s not too my liking. But that does not make it a bad game and I look forward to observing how the game progresses and is received at launch.
Never the Twain Shall Meet?
Video games can offer a great opportunity for personal growth. If you are the sort of player who likes to prove themselves and continuously test one’s mettle, then some titles can provide the challenge required to be the best of the best. Hence many games are competitive, have league tables and other formal structures for measuring success. It is one of the reasons why esports have become so popular. But this desire to excel and master a particular play style extends beyond competitive games. For some players part of a games allure is understanding the numbers and stats that drive the game mechanics. Because these are often the key to optimising your build and maximising DPS output. Hence you will find skilled and learned players in a variety of games across multiple genres. Although they are often motivated for different reasons, they all strive to be elite players.
Video games can offer a great opportunity for personal growth. If you are the sort of player who likes to prove themselves and continuously test one’s mettle, then some titles can provide the challenge required to be the best of the best. Hence many games are competitive, have league tables and other formal structures for measuring success. It is one of the reasons why esports have become so popular. But this desire to excel and master a particular play style extends beyond competitive games. For some players part of a games allure is understanding the numbers and stats that drive the game mechanics. Because these are often the key to optimising your build and maximising DPS output. Hence you will find skilled and learned players in a variety of games across multiple genres. Although they are often motivated for different reasons, they all strive to be elite players.
I have been playing video games in some shape or form since the coin-op days of the eighties. But I have never been anything more than an average player. Plus I am motivated primarily by having fun and have never seen any game as some sort of personal trial or path to spiritual enlightenment. That’s not to say that I don’t try and attempt to improve. I just know that I won’t progress beyond a certain level of ability because the fun to work ratio will no longer be to my liking. And I’m not alone in this and have written before about how I believe the majority of gamers are “average” with regard to skill. Which brings me to my point. If you look at the skilled, top tier gamers and the average players in terms of a venn diagram, then there’s not a lot of overlap. Depending on the genre of game, I think that overlap reduces even further.
I joined a kinship (guild) in The Lord of the Rings Online in 2009 and I’m still in it. It has some extremely knowledgeable players who are skilled at multiple classes. Occasionally we will do group content and these players will “coach” (or even carry) the less able players. They are often already familiar with the dungeon or raid in question because they’ve completed it numerous time’s with their skilled peers. They spend the majority of their time with players of comparable abilities. When they do help out with what I shall politely call “The B Team”, I often become acutely aware of the disparity in skill and DPS. Hence the Ralph Wiggum meme at the top of this post. And once the group content is done they politely withdraw and go back to “swimming at the deep end of the pool”. The social panel in LOTRO tells players where their friends and colleagues are and whether they’re in a group. These folk are always busy doing the “hard stuff”.
At least in the MMO genre, you may occasionally encounter top tier players. I find that in other genres such as FPS games, there is clear segregation based on skill. When I play Call of Duty Modern Warfare Multiplayer, I will frequently play game styles and specific maps that do much to level the playing field. The small confined space of the “Shipment” map means that there’s scope to get by on luck and sporting a loadout that allows you to fire from the hip. Although I do encounter good players who are well versed in tactics and have good reactions, there is a chance to counter them. But I find that the players I encounter in Battle Royale and Plunder mode are broadly comparable to myself. Let it suffice to say that the quality of players I see in the various YouTube clip shows that I watch, have never crossed my path. Not that I’m complaining. Players should be grouped with those of similar skill.
Now I’m not advocating that this naturally occurring segregation of gamers based upon skill is a bad thing. Skilled players mainly prefer the company of their peers. Average players do not like being “target practise” and “cannon fodder” for the elite. And both groups are paying customers and as such should be afforded an experience that they enjoy. But it is curious how gaming is often spoken of as a shared experience and something that a wide variety of people have in common, when the reality is far more compartmentalised. Most MMO players have never participated in a raid. Many of those who enjoy the Battle Royale genre have yet to win a game. The reality is that a lot of video game content is never played, exotic weapons remain locked and achievements, accolades and deeds are left incomplete. Although we are united by the fact that we all play video games, that is where the common ground both starts and ends.
LOTRO: Over a Week of Downtime
The MMORPG The Lord of the Rings Online has been plagued by technical problems for over a week now, resulting in multiple servers being offline. The game’s official forums have also been intermittently affected by these ongoing issues, as has Standing Stone Games other MMO, Dungeon and Dragons Online. The problems initially started on Wednesday the 15th of July with severe lag, rubberbanding and random client disconnections. LOTRO has had ongoing issues with all of these problems in the past and developers SSG have attempted to address them numerous times. It was hoped that the release of a 64 bit client last summer would improve matters and initially there were indications of performance improvements. However, the specific poor server performance that was identified last week has allegedly “cascaded” throughout SSG’s infrastructure.
The MMORPG The Lord of the Rings Online has been plagued by technical problems for over a week now, resulting in multiple servers being offline. The game’s official forums have also been intermittently affected by these ongoing issues, as has Standing Stone Games other MMO, Dungeon and Dragons Online. The problems initially started on Wednesday the 15th of July with severe lag, rubberbanding and random client disconnections. LOTRO has had ongoing issues with all of these problems in the past and developers SSG have attempted to address them numerous times. It was hoped that the release of a 64 bit client last summer would improve matters and initially there were indications of performance improvements. However, the specific poor server performance that was identified last week has allegedly “cascaded” throughout SSG’s infrastructure.
At present the specific nature of the “problem” remains unknown and somewhat nebulous. Furthermore it is likely to remain that way as SSG and prior to them Turbine, have never felt the need to provide details of technical outages. Now that is not exactly an unusual position to take as most companies do not feel the need to discuss infrastructure failings with their customer base. The matter may well be complicated by SLAs with 3rd party vendors etc. Businesses also have to deal with a great deal or internal politics and legal obligations. In this case SSG may well be constrained by policies set by their publishers (and pay masters) Daybreak Games. However, what is customary in such situations is for the “problem” to be handled by whatever internal departments handle communications and community management. Difficult situations like this become a “PR opportunity”.
The “problem” has come back…
Sadly, community management, interacting with the player base and providing reassurance is not SSGs strong point. In the past nine days there have been a litany of Twitter and Facebook posts about servers going on and offline. There have also been a few short messages apologising for the inconvenience. This is certainly civil but it really does seem like the bare minimum. The LOTRO player community is both seasoned and loyal. They are also extremely forgiving of these sorts of technical issues because they endured them before on more than one occasion. To use an old British colloquialism SSG and Turbine before them, have “form”. But it is a mistake for the game’s developers to rely too heavily on players' good will. 2020 has not been a “good year” so far and gamers per se may not be as “affable” as they usually are. At this point a little more transparency and frankly credible customer relations would be useful.
Are players asking for rash promises regarding technical solutions? No. Are they asking SSG to breach rules regarding disclosure and confidentiality? No. They’re looking for a simple, concise explanation as to the broad nature of the “problem”. They’re also looking for a reason to get behind the technical staff who I’m sure are working extremely hard under pressured circumstances. We appreciate that a bullet proof ETA on a solution is not practical. But regular, sincere updates on progress would be very reassuring. Everyone knows what’s at stake. We know that downtime means no one is playing and if no one is playing, then no one is paying. A drop in revenues is not good for any MMO. But SSG need to realise that the immense goodwill of their players that they have benefitted from for the last decade is not an infinite commodity. They need to communicate and keep everyone onboard, rather than push players away due to perceived indifference.
I have often reiterated the point that the LOTRO community should not overlook that they are consumers, as well as ardent fans. They may not immediately see both DDO and LOTRO as services but ultimately they are, the same as gas, electricity or your cell phone. So its is reasonable to have consumer expectations. Another point to consider is that good will needs to be maintained on both sides. A loss of revenue seldom pleases those who control the purse strings but if community relations are good, then the bean counters may well feel positive about the community returning and spending. If community relations sour, then a gap in the balance sheet and concerns over players not investing in the game, could contribute to more detrimental decisions being made. I therefore hope that SSG improves its PR and that LOTRO players keep their heads. The downtime is a frustration for all. I wish SSG staff well with the “problem”. But sometimes it’s not just about solving a problem but also how you handle it.