Should You Have Expectations of Other Players?
Just for a change, Star Trek Online has another event. “Best Served Cold” is a Task Force Operation in which the 5 players must prevent a prison break from the Klingon gulag Rura Penthe. Complete this TFO 14 times and you can earn rewards including a Nanopulse Targ Combat Pet. If you feel disposed to do so, you can set up a private group and complete this with friends. However, most players simply use the auto-group facility that the game offers. As the interdependency of all classes has diminished in STO, there is no obstacle to quickly joining a pick up group. More often or not, there is little or no criteria for failure for these TFO’s so some players will group and do as little as possible. In some events in STO it is possible to join a group and go AFK. The activity will complete regardless of player participation and all then receive the designated reward.
Just for a change, Star Trek Online has another event. “Best Served Cold” is a Task Force Operation in which the 5 players must prevent a prison break from the Klingon gulag Rura Penthe. Complete this TFO 14 times and you can earn rewards including a Nanopulse Targ Combat Pet. If you feel disposed to do so, you can set up a private group and complete this with friends. However, most players simply use the auto-group facility that the game offers. As the interdependency of all classes has diminished in STO, there is no obstacle to quickly joining a pick up group. More often or not, there is little or no criteria for failure for these TFO’s so some players will group and do as little as possible. In some events in STO it is possible to join a group and go AFK. The activity will complete regardless of player participation and all then receive the designated reward.
Now the reason I mention all this is because I had an interesting experience today while playing STO. As ever, although specifically related to this MMORPG, the wider sentiments discussed here are applicable to many others and indeed any game that features collaborative multiplay. The “Best Served Cold” event is far from difficult and easy to complete. As far as I’m aware your team’s score doesn’t even impact on the rewards. However (and there is always a however in gaming), some players want to complete this daily event to the best of their ability, achieving all the various goals. And to do that all players participating have a part to play. Needless to say that didn’t happen in the TFO in which I was participating and someone had a meltdown in team chat as a result. This raises an interesting question. Exactly what do you expect from a PUG, assuming that you should expect anything in the first place?
After playing the aforementioned TFO several times, a clear pattern of game play emerges. There are three satellites to defend from enemy attack, then there are transports to subdue and capture. Finally, each satellite needs to be protected from freighter being used as suicide bombers. Five ships can handle this easily. Three vessels can cover the satellites while the other two can cover the transports and eliminate the explosive freighters. But of course this seldom happens. Some players meander about, while others go AFK. Often you’ll finish the event with a percentage of transports escaped and may be a satellite damaged or even destroyed. Sometimes a player will attempt to “school” others, via the Team Chat. This is usually a recipe for disaster and abuse. Others will log out of the TFO if they feel that some players are “doing it wrong”. I simply focus on what I’m doing and reconcile myself to the fact that whatever happens, at least I get my daily reward and inch closer to completing the event.
There is a lot to reflect upon here. When someone joins a random group do they have any obligation to the other players. Do they need to learn the mechanics of the event or group undertaking? Is it presumptuous of others to expect that those that they group with come with adequate provisions such as health potions etc. Is it realistic to expect other players to be as prepared as you? Well if the group activity is organised with friends or through your guild, then I’d argue that there is some sort of social contract in place. But I just cannot argue that there is a similar code of conduct for PUGs. I’d think that basic good manners and a degree of social etiquette still exists, as we see it from time to time. The person who says “Hi” in team chat. The player that tries to do multiple tasks in the group event to compensate for those who cannot or will not. Those that say “good game” before leaving the group. But sadly this sort of positive behaviour is in decline both in and outside of games.
The problem with PUGs is that they do not foster any group identity or encourage any social interaction. It is simply a means of bringing a group of players together in an expedient fashion to complete a task. No one knows anyone and most do not talk. It is an impersonal system that just reinforces that sense of anonymity so often associated with the internet. A means to an end to get what you want. Sadly most game developers don’t make any attempt to address this. A simple way to foster good behaviour and more proactive gameplay is to incentivise and reward those who do more than just show up. But until this is done, I suspect it is simply unrealistic to expect anything of other players. Encouraging behavioural change requires diplomacy and needs to be handled sensitively because many players do not take “instruction” well. A proposed change in attitudes and habits will appear to some as a personal attack. Such is the world we live in at present. Therefore, for the present it is best to expect nothing from your fellow players by default. If anything beyond occurs, then it is a bonus.
Pick-up Groups and MMOs
Star Trek Online has recently revamped group PVE activities and rebranded them Task Force Operations. These are just instanced events designed for five players, that have a handful of objectives and a boss fight at the end. Players can group with friends or use the auto-grouping tool that is available, to play through TFO of their own choosing. Alternatively, there is the option to join a pick-up group and play a random TFO for greater rewards. Now although not unduly complex, TFOs usually have a basic set of rules to follow if you want to complete them quickly and efficiently. For example, closing dimensional portals reduces the number of trash mobs joining the TFO, so it makes sense for at least one of the five players to focus on this activity. However, PUGs are open to all players and therefore there is always a chance that you may group with an inexperienced player or someone who wants to do things “their way”. Either way, if you are seeking optimal gameplay, then PUGs may not be the best place to look.
Star Trek Online has recently revamped group PVE activities and rebranded them Task Force Operations. These are just instanced events designed for five players, that have a handful of objectives and a boss fight at the end. Players can group with friends or use the auto-grouping tool that is available, to play through TFO of their own choosing. Alternatively, there is the option to join a pick-up group and play a random TFO for greater rewards. Now although not unduly complex, TFOs usually have a basic set of rules to follow if you want to complete them quickly and efficiently. For example, closing dimensional portals reduces the number of trash mobs joining the TFO, so it makes sense for at least one of the five players to focus on this activity. However, PUGs are open to all players and therefore there is always a chance that you may group with an inexperienced player or someone who wants to do things “their way”. Either way, if you are seeking optimal gameplay, then PUGs may not be the best place to look.
Now, you may well ask “why are you stating the bleedin’ obvious about PUGs?” Well the reason I’ve chosen to succinctly distil and reiterate their respective pros and cons is because I continuously come across gamers regularly lamenting the iniquities of PUGs, as if they’re supposed to function in a fashion that is contrary to their nature. It’s a bit like complaining about a compass for pointing north or a politician for lying. Joking aside, pick-up groups are not intended to be efficient. They are designed to facilitate group play in an expedient manner. Many MMOs have players who either cannot find a guild, do not want to be in a guild or simply have time restrictions that impede grouping with regular friends and online colleagues. PUGs and auto grouping tools are a means to facilitate such players in accessing instances and other content designed to be played as a group. It’s not as if game developers are oblivious to the potential shortcomings of such systems. Hence in STO and other MMOs, players will receive a bonus reward for playing via auto grouping.
The key to successfully using any PUG mechanic in an MMO is to greatly temper your expectations and to use auto grouping tactically. For example, I recently used LFF chat in LOTRO to run a particular 6-man instance. I did not expect to successfully complete everything but was simply tagging along to see if we could defeat the first boss, which I needed for a deed. The group performed poorly, and it was a struggle to progress, but we did get to the end. Not only did I complete the deed, but I also got the benefit of some loot that I wasn’t anticipating on getting. For me this was an added bonus, so I was not discouraged by the multiple wipes that the group endured. Where some players felt we’d performed poorly, I was pleasantly surprised because I had been realistic about what we could achieve as a group, right from the start.
PUGs are not always a bad experience and there are many factors that determine their outcome. Some groups in certain games require very little direct interaction. The TFOs in Star Trek Online can be undertaken without any need for chat. I personally always say “hello” and “good game” but it’s not essential. Quitting a group for whatever reason usually doesn’t involve too big a penalty. It may result in a thirty-minute sanction or reduced rewards but nothing more. Depending on the game, some will offer rewards even if the primary goals of an instance aren’t even achieved. This alone can make the use of auto grouping viable for some players. As the MMO genre has been around for over two decades, it has developed several universal foibles. One of these is the capricious nature of collaborating with random strangers. Would you expect five random people in the real world to work extremely efficiently together after just meeting? Of course not. So why should something as frivolous as a game be any different? Frankly excessive criticism of the PUG system with regard to MMOs is redundant. PUGs in other genres of games is a separate matter.
Pick Up Groups
Out of all my recent gaming, Sniper Elite 4 has proved the most entertaining. The engaging mechanics and stealthy gameplay have held my attention and kept me engaged. So far, I spent over seventy-two hours playing through the campaign and DLC. After watching several You Tube videos I was tempted to try the co-operative mode, something that I don’t always do in these sorts of games. Overwatch allows two players to work together as sniper and spotter respectively, to complete objectives within a custom map. It requires communication and co-ordination. It should also be noted that multiplayer in Sniper Elite 4, is dependent on peer-to-peer connection rather than dedicated servers, with the players hosting the games themselves.
Out of all my recent gaming, Sniper Elite 4 has proved the most entertaining. The engaging mechanics and stealthy gameplay have held my attention and kept me engaged. So far, I spent over seventy-two hours playing through the campaign and DLC. After watching several You Tube videos I was tempted to try the co-operative mode, something that I don’t always do in these sorts of games. Overwatch allows two players to work together as sniper and spotter respectively, to complete objectives within a custom map. It requires communication and co-ordination. It should also be noted that multiplayer in Sniper Elite 4, is dependent on peer-to-peer connection rather than dedicated servers, with the players hosting the games themselves.
So far, I’ve found that my enjoyment of co-op mode has been significantly less than that of the campaign due to the human factor. None of my Steam friends own Sniper Elite 4, so I’ve have been dependent on the grouping service built in to the game. You either host a game yourself and wait to be assigned a partner or join an existing game. Therein lies the proverbial rub. Pick up group mechanics have no scope for quality control. So far, I’ve grouped with players who have refused to communicate, have no concept of teamwork and who quit when things don’t go their way. Furthermore, if they’re hosting the game then you find yourself kicked back to the lobby with nothing to show for your work. It’s an old story. One that will be very familiar to anyone who has ever played an MMORPG and used the instance finder tool.
Pick up groups can often bring out the worst in human nature. You are randomly grouped with complete strangers who are anonymous and are driven by their own need for gain. Manners, decorum and social etiquette are purely optional as the system has no means to impose them. Thus, we encounter players that do not know how to play the instance they have joined, or those who are happy to just go AFK and wait for the end reward. Abuse and unpleasantness are common place in chat and if the group undertaking is unsuccessful, then blame is often thrown about. Even if your PUG manages to avoid these problems, they are often extremely soulless experiences. The auto grouping in Guild Wars 2 and the PVE queues in Star Trek Online simply facilitate tasks and require minimal or even zero social interaction.
Now some players will argue that the frictionless grouping that PUGs provide with no need to communicate directly, is a boon rather than a bane. I will concede that this really is a matter of personal preference. However, mechanics that allow you to abandon a game that you are hosting at the expense of others, or quit a group thus leaving the rest of the players in the lurch, are problematic. For Honor had a major problem with the this. If you or your team are losing then there is no imperative to stick around. There is often no penalty or sanction for abandoning an ongoing game that you may be hosting and no recompense for the other players. This is something I also regularly encounter in Overwatch, which seems to have more than its fair share of petulant and bellicose players.
Justin Olivetti referenced the group finding tool in LOTRO recently and discussed how compared to other MMOs, it was an underused facility. Group content seems to more driven by Kinships in that game so players tend to look directly to their colleagues and friends to run group content. Using the instance finder will seldom provide you with a group. STO has a similar problem. Featured group content or that which provides tangible rewards attracts players. However, older and less popular content doesn’t fair so well therefore you can spend hours looking for a group. I also think there is a particular type of troll in that game that delights in joining group queues and then waiting to the last moment to decline the launch invitation, thus consigning the remaining players back to the lobby again.
Sadly, many of the flawed mechanics we encounter in online games exist because they are the most practical way to address a logistical issue. Player hosted games negates the need for dedicated servers and their associated cost. Group finding tools do exactly that, yet offer no further options. The burden to police the group’s activities falls to the players themselves and there’s precious little they can do if things go pear shaped. But what are the alternatives? If grouping with other players is problematic, then bots are really the only immediate alternative. This is an option in games such as Overwatch, For Honor and some of the Call of Duty franchise. However, it is not necessarily an ideal solution as bots do not provide a comparable experience to human interaction. Their use also doesn’t address the root cause of this problem, namely human behaviour.
Like many things in life, the lowest common denominator disproportionately shapes the experience for the majority. Returning to Sniper Elite 4, although I did have some poor co-operative games due to bad grouping, I also had some thoroughly enjoyable interactions. It’s just a shame that PUGs are such a lottery. Ultimately, it is down to the developers of games to maintain community standards. What is the point of having strict terms and conditions if you have no intention of enforcing them? Furthermore, if I cannot enjoy aspects of a game due to others, I am effectively being excluded from experiencing the entire product. Considering the cost of premium titles these days, why should I pay the full price for a game I can only partially play?