Technology, Internet, Internet Access, Internet Service Provider Roger Edwards Technology, Internet, Internet Access, Internet Service Provider Roger Edwards

Changing Internet Service Provider

Yesterday we changed internet service providers. We moved from EE (formerly BT) to Plusnet. The transition went surprisingly well, mainly due to the existing infrastructure remaining the same. We’ve had fibre to the premises (FTTP) since 2022 so this was essentially an administrative change. The previous ISP terminated their service at 1:30 AM in the morning, while I was playing Star Trek Online. By 6:30 AM I received a message from Plusnet that the new service was live. It took about an hour to configure the new Netgear Nighthawk RS100 router (I bought my own) and get all our household devices attached to the new network. The connection is running at exactly the same speed and stability as it had under the previous supplier. At present a 1Gbps connection is sufficient for our needs. The main factor that has driven this change is cost. We are currently paying £28 per month for internet access which is a competitive price in the UK.

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Technology, Internet, Internet Service Provider, Internet Access Roger Edwards Technology, Internet, Internet Service Provider, Internet Access Roger Edwards

Internet Service Providers and Choice

I would like to make my point by recounting a tale that hopefully demonstrates it. Are you sitting comfortably? Then let us begin. I am trying to find a new Internet Service Provider for my Mother’s home. The existing one, British Telecom, cannot meet the parameters of the service contract that’s in place. Simply put, the existing fibre to the cabinet (FTTC) connection is unstable and drops 40+ times a day. We’ve had 6 engineer visits in the last 3 months and the problem hasn’t been resolved. It probably won’t because the issue is specifically at the cabinet and I cannot see BT making major changes to such a major piece of infrastructure for the benefits of just one customer. The problem with trying to find another ISP is that they mostly provide FTTC connections, so any new internet connection will still include the “troublesome” cabinet that then links to my Mother’s house. Hence I will more than likely just be swapping one poor quality internet connection for another.

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