Prime Video Advert Bug

I’ve been an Amazon Prime subscriber for year. For our household the greatest value that the service offers has always been the free delivery of your orders. Every week I will buy something from Amazon which is then quickly and efficiently delivered to our door. Prime Video which is also part of the subscription, has always been an after thought. That is not to say that we don’t use the service, because we do. It is simply not a determining factor as to whether we continue to subscribe or not. Mrs P and I enjoy such shows as Reacher, Cross and The Lord of the Rings: The Rings of Power but Prime Video is not our main source of streaming entertainment. That being said, there is always something to be found on Prime. There are plenty of older shows and an adequate back catalogue of films. Then there is the fact the Prime Video as a platform can accommodate additional streaming subscriptions to services such as Shudder and Paramount +. Hence Prime Video is best described as not essential but useful.

I’ve been an Amazon Prime subscriber for year. For our household the greatest value that the service offers has always been the free delivery of your orders. Every week I will buy something from Amazon which is then quickly and efficiently delivered to our door. Prime Video which is also part of the subscription, has always been an after thought. That is not to say that we don’t use the service, because we do. It is simply not a determining factor as to whether we continue to subscribe or not. Mrs P and I enjoy such shows as Reacher, Cross and The Lord of the Rings: The Rings of Power but Prime Video is not our main source of streaming entertainment. That being said, there is always something to be found on Prime. There are plenty of older shows and an adequate back catalogue of films. Then there is the fact the Prime Video as a platform can accommodate additional streaming subscriptions to services such as Shudder and Paramount +. Hence Prime Video is best described as not essential but useful.

The main source of television in our household is via a 4K Freesat DVR. This allows us to access all free-to-air UK TV channels via digital satellite signal. The DVR also has apps installed for most of the main streaming services such as Netflix, BBC iPlayer, Apple TV and Amazon Prime. Until fairly recently, the app for Amazon Prime worked fine. However, once the platform began including advertising a very specific problem occurred. Initially, Mrs P and I tried to tolerate the inclusion of adverts and they seemed quite infrequent to begin with. Then we noticed that if you binge watched a show, the more you watched the more frequent the adverts became. This eventually became too much of a nuisance, so I paid an additional £2.99 on top of the existing £8.99 subscription to make the problem go away. Unfortunately, paying for the adverts to be removed actually caused a problem. Once that I have subsequently learned is quite common.

When watching a show such as Reacher, Prime Video tries to serve an advert after the previous episode summary. Because we pay to remove the adverts, at this point the app obviously tries to run a script to skip it. Unfortunately the app always crashes at this point. The recommended troubleshooting does not resolve the problem. Less popular shows do not generate adverts and so these can be watched. However, anything new will always crash as the adverts trigger the fault. Furthermore, this version of the Amazon Prime app is customised to run on Freesat hardware. It is a declining service in the UK that is in maintenance mode. Hence, fixing the app is not a priority for anyone. Fortunately there is a Prime Video app (among others) installed on 4K TV, so we may be able to watch Prime that way. If not, then we’ll effectively be excluded due to faulty software and a business model that doesn’t consider rolling out a fix to be financially worthwhile.

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