At present many of Turbine’s web resources are offline and players cannot log into LOTRO. The game client currently shows that none of the remote servers are available. This can be further verified by such services as LOTRO Server Checker (Alternative site here). I have checked the following domains and they are all currently inaccessible.
The outage appeared to have happened around 06:00 GMT (01:00 EST) today. As far as I am aware there was no scheduled maintenance for this time. So far thanks to the helpful members of the LOTRO Twitter community I have managed to ascertain the following:
@Arsenette: There’s a few posts noting a huge lag spike for about 5 minutes. Those who were able to survive it stayed in game. Those kicked during the spike or logged out couldn’t get back in. Around half hour later all the sites went down.
@JJDiggs: Just logged out not 5 minutes ago. Had been seeing some issues with crafting, movement, Draigoch raid, but was never kicked.
@melliellie: I was IG when they went down, I was kicked a little after 1am CST.
@TzofiBen: Everyone lost connection in my raid & kinship but we were not booted. I continued playing normally for a while. As far as I know, if you were already in game when it happened (if client didn’t shut down) you could keep playing.
@Amrundir: It looks like a network/routing problem at pnap.net (traceroute ends at border1.te8-1-bbnet2.bsn003.pnap.net)
However http://rohan.lotro.com/ is still available, so at least you can still purchase the expansion while the game is down.
So far there has been no official communication from Turbine via Twitter or their Facebook page. I will update this page accordingly as information becomes available. (Revised 10:20 GMT)
Turbine allegedly use Internap.com for the provision of some of their hosting requirements. I have checked this companies official twitter feed and blog and at present I can find nothing regarding an “outage”.
It would also appear that some servers are still up, despite being shown as being offline. Some players are still logged in and playing:
@stoneytoker: well im playing the game right now but i have bin logged in the server scine last night and there are 3 others online its kinda nice. The game servers are still up its the log in servers that are down
NB. Once Turbines account management service comes back online, just as a security precaution users may want to change password details etc. Until we know the exact reasons for this outage it is prudent to consider the worst case scenario.
Please read the comments below as they contain a lot of interesting information.
Servers back online: As of 11:20 GMT, it would appear that the game servers are back online as well as the respective websites. We await a answers but I don’t know if one will be forthcoming