As discussed in a previous post, the delay to the launch of Riders of Rohan was far from a good thing, but inevitable considering the state of the expansion during its initial beta testing. Turbines decision to offer those who pre-purchased some sort of compensation was also wise . However what was actually offered turned out to be somewhat valueless. Both the announcements were greeted with a degree of indifference from the player base. Due to the time of year and the launch of several new titles in recent weeks the LOTRO community doesn’t seem particularly engaged at present. I wonder if mounted combat really is going to be the “big attraction” that Turbine hope for, although that really is a separate article.
With regard to the compensation package, it would appear that Turbine have experienced delays in crediting the points and items to player accounts, as the above tweet from Thursday shows. As of this morning I have still not received anything. However, it should be noted that the above statement made by Kate Piaz stipulated “around September 5th”. These open ended deadlines seem to be a standard operational procedure these days with Turbine. Fortunately an update was posted yesterday evening, stating that the outstanding compensation package would be sent within the next two to three days. Let us hope that this revised deadline can be met.
Once again I find this delay in the administration of what seems like a somewhat basic procedure, very interesting. The delay itself is not really worth getting too upset over, as the compensation package offers nothing essential and it’s absence does not tangibly hinder players. The fact that Turbine seem to regularly struggle with sticking to timetables and undertaking standard business tasks is definitely food for thought. Again I return to my theory about available man power. Yes Turbine is recruiting and has expanded its team recently, but there is no guarantee that the additional human resources are specifically working on LOTRO. I would also draw your attention to the prevailing attitudes of both the customers and vendor. It seem like both parties have resigned themselves to delays, disruptions and an inferior service. In a cut throat MMO market is that a good thing?
I received the following email from Turbine at 20:56 tonight. As you can see one part of the compensation package is has been allocated, but there are still delays to the “goodie bag”. Let’s see if the remainder does arrive in nine days time.